KEY RESPONSIBILITIES:

• BAU Support Leadership: Provide operational leadership for the day-to-day support of Bancassurance and Investment Banking applications. Ensure service availability and stability through effective monitoring, incident and problem management, service-request fulfilment, change control, vendor coordination, support procedures, capacity planning and timely escalation, in line with agreed service levels and divisional policy.
• Team Management: Plan, direct, coordinate and review the work of the Business Applications Support team. Allocate activities and projects, assess work methods and outcomes, and resolve operational or service-delivery issues.
• Continuous Improvement: Drive system enhancements, automation, process improvements and user training across Bancassurance and Investment Banking applications to strengthen operational efficiency, controls and customer service.
• Project and Integration Leadership: Lead technical delivery for projects affecting Bancassurance, Investment Banking, Custody and Wealth Management applications, including integrations with core banking, digital, finance and third-party systems.
• Documentation and Reporting: Maintain comprehensive application documentation, including support procedures, project and incident reports, process and user manuals, presentations, technical plans, integration specifications and service-performance reports.
• Capability Development: Build team capability in Bancassurance and Investment Banking application support through workforce planning, coaching, knowledge transfer, targeted training, performance management and staff engagement.
• Resilience and Continuity: Develop and maintain business-continuity, disaster-recovery, monitoring and support procedures that minimise downtime and safeguard the availability, integrity and resilience of Bancassurance and Investment Banking services.
• Testing and Quality Assurance: Define and oversee testing methods for application changes, integrations, upgrades and fixes. Verify compliance with functional, security, performance and quality standards, and monitor defects through to resolution.
• Governance and Compliance: Review proposed software, vendor solutions and integrations to confirm compliance with architecture, security, regulatory, operational-risk and quality-assurance standards before acquisition or implementation.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education     Bachelor’s degree    Computer Science or Information Technology or Computer/Electronics Engineering    RQ
• Master’s degree    Management / IT    AA
• Professional Qualifications    MCP/MCSA/MCSE / MCITP / ITIL / RedHat    RQ
• LINUX/UNIX Administration    AA
• Cloud Management (Azure, AWS, OCI)    AA
• Project Management (PMP, SCRUM, AGILE)    AA
• Database Management    AA

Experience

• Total Minimum No of Years’ Experience Require 6 years

Detail    Minimum No of Years    Need Type[5]

• Operational and technical characteristics of a variety of payment platforms including Bancassurance, Investment and Wealth Banking and 3rd Party Integrations    6    ES
• Understanding of Financial, Insurance, Wealth and Investment Services regulatory and audit regimen     6    ES
• Basic budgeting, contracting, purchasing practices, policies and procedures    3    DS
• Methods and techniques used in the installation, administration, monitoring, upgrading and problem resolution of central application software systems    3    DS
• Principles of supervision and training    3    DS
• Principles and procedures of quality assurance and security related to complex on payment systems and applications    3    DS
• Principles and practices of application development and troubleshooting    3    DS
• Effective analysis, communication, presentation and customer relationship skills    3    DS
• Principles and practices of project management and administration    2    DE
• Knowledge of relevant industry (banking) practise with experience on SOAP, Restful and Files integrations    6    ES
• Principles of contract negotiation and administration    2    DE