JOB PURPOSE

The incumbent will lead the (INNOVATION) ideation, conceptualization, management and enhancement of services in line with product strategy and will be responsible for overseeing operations of all digital services channels.

Will be greatly involved in product Development and digital projects oversight.
Will be liaison for Digital product vendors and partners.

The Role holder will also be responsible for onboarding and management of Money remittance partnerships with authorized money transfer service providers.

More significant is driving banks non-funded income commissions through the channel of support and monitoring portfolio activity across all channels.

Products supported

• Mobile banking
• Mobile lending
• Debit, Prepaid and Credit card
• Internet banking
• Money remittances
• Partnerships

KEY RESPONSIBILITIES

• Lead in new product development, implementation and enhancement i.e. the conceptualization of new ideas, researching, and evaluating them objectively from a market and financial standpoint.
• Manage the entire development process from conceptualization, design, delivery, launch and return on investment.
• Promote product awareness via appropriate internal training and marketing as well as ensuring overall attainment of all cash management sales target.
• Regularly review and monitor the sale of all digital services to current and prospective customers of the Bank in order to generate maximum income and return on investment.
• Develop all customer wireframes and user cases, ensure optimal level of customer services, analyze all customer requirements, monitor all requests, and manage all defects in products for all monthly releases.
• Administer and approve all final new product delivery and recommend improvements to all products and prepare all business requirements documents and ensure compliance to all product schedule and coordinate with departments to provide an effective interface.
• Collaborate with information technology and business units to deliver all releases, prepare work schedule for all projects, and provide support to all strategies to achieve all marketing strategies.
• Effectively implement the pricing strategy.
• Ensure all policies and procedures are in place for all digital services.
• Effectively segment the target market, gather market intelligence and identify opportunities for the bank to position Internet Banking in the market.

Channels operations and support.

• Oversee the channels operations processed. The role shall manage the Channel Operations function which covers card production, Mobile and Internet Banking processes which are essential in providing excellent customer experience.

Other operations services under the role are

• LNM requests
• Money remittance reconciliations
• Safaricom reconciliations
• Mobile lending support
• Channels System UAT and signoff.
• Reports.

DECISION MAKING AUTHORITY

Reporting to: Digital Channels and Support

• Perform quality work within deadlines, right first time with or without direct supervision.
• Interact professionally with other employees, customer and suppliers.
• Drive new product development together with the relevant departments to completion
• Work independently while understanding the necessity of communicating and coordinating work efforts with other employees and organization.
• Oversee unit prospect qualification, customer calls/negotiation, solution presentations and solution-based proposals and implementation to ensure quality on boards.
• Formulate and ensure to update policies and procedures governing payments as and when changes occur.

ACADEMIC BACKGROUND

• Bachelor’s degree in Business Administration, Marketing or any other Business-related field with minimum of Second-Class Honors, Upper Division
• An MBA is an added advantage
• Proven on knowledge in all Transactional Banking products

WORK EXPERIENCE

• A Bachelor’s degree in business or Information technology related degree with at least 5 in business management/product development & management/ system analysis in the financial sector.
• Experience in regional delivery, with extensive knowledge in Internet Banking.
• Experience and knowledge in Money remittance field.
• Excellent knowledge of operational and systems user requirements for financial products.
• Commercial awareness to understand and apply commercial and financial principles to business thinking.
• Sound understanding of marketing principles, ideally backed with suitable experience.
• Knowledge and effective application of all relevant banking strategies, policies, processes, procedures, guidelines and project management methodology and to consistently achieve required compliance standards or benchmarks.
• Good command of written and spoken English.

SKILLS & COMPETENCIES

• Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry.
• Experience in sales will be an added advantage.
• Good analytical, negotiations and financial analysis skills as well as an excellent communicator with the ability to set and meet stretch targets and deadlines.
• Demonstration of in-depth appreciation of operational risk and quality standards while driving service excellence.
• Excellent understanding of financial statements and credit products in the Banking sector.
• Excellent interpersonal skills with the ability to build long term and trusted relationships.

PROFESSIONAL CERTIFICATION REQUIRED 

• Diploma in Banking – AKIB
• Project Management.
• Certified Public Accountant CPA