Job Purpose Statement

• Go banking is the mass market banking client proposition at NCBA Consumer Banking, Retail Division.
• Key responsibility for the Head of Go Banking will be to formulate and execute the strategic agenda of the Segment and has direct responsibility for the overall balance sheet & P&L for the business. This entails business growth in terms of the customer base, loanbook, liabilities and income to competitively position the Bank as a leader in this marketsegment.
• The scope of the role also covers development and strategic positioning of the Segment’s Customer Value Proposition (CVP) with an aim of growing and deepening client experiences through designing & implementing valuedrivenoperations & processes.

Ideal candidate qualifications and experience

Academic:

• Bachelor’s degree in a business or Technology related field
• Master’s Degree will be an added advantage

Professional:

• AKIB or CPA (K). Any professional qualification would be an added advantage
• Certificate of Proficiency in Insurance(COP).

Desired work experience:

• Atleast 5years in Digital Financial Services / Mass affluent business segment management
• Over 10 years’ experience in commercial or Retail sales and lending, and at least 3 years of which should have been in a management capacity of mass clients in a similar sized organisation.
• In-depth knowledge of the local banking industry, banking products, banking services and banking regulations.
• Sound working knowledge and understanding of general commercial regulations and practices