Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya – incorporated with effect from January 1, 2016 – and all KCB’s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan.

KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10

• Manage and participate in the development and implementation of goals, objectives, policies and priorities for assigned programs. Recommend, develop and administer policies and procedures. Recommend, within divisional policy, appropriate service and staffing levels.
• Plan, direct, coordinate and review the work plan for Payments Application Support staff. Assign work activities, projects and programs. Review and evaluate work products, methods, and procedures. Meet with staff to identify and resolve problems.
• Contribute towards the development and implementation of the Clearing and Payment Systems strategy.
• Implement system changes through automation, process change, management solutions and training.
• Participate in execution of projects and initiatives for systems withing payments and clearing systems.
• Prepare various documentation including project reports, process and user manuals, presentations, strategic and technical plans, and other related information on assigned application analyses.
• Responsible for staff growth by ensuring staff are fully engaged, trained and motivated, ensuring optimum use of human capital allocated to the division.
• Recommend new clearing systems/products, improvements to current systems beneficial for all stakeholders.
• Responsible for organizing and conducting disaster recovery readiness drills in consultation with the IT teams, BCP management representative and other departments involved.
• Develops and implements policies and procedures for business continuance and disaster recovery plans. Proactive in building processes to minimize/eliminate downtime.
• Responsible for researching, developing, and implementing testing methods and procedures. Ensures that products meet the highest quality standards. Monitors and reports on defects.
• Review proposed systems software for compliance with applicable quality assurance standards before acquisition or implementation.

DAILY RESPONSIBILITIES: NOT MORE THAN 5 OF THE MOST TYPICAL

• Managing the Bank’s Payments Application Support Team including the planning, coordination and review of work plans for applications support staff; assigning work activities, projects and programs; reviewing and evaluating work practices and processes.
• Analyzing business systems to determine effectiveness, identifying inadequacies, inefficiencies and problems.
• Ensuring that effective liaison and communication is maintained with end-users, suppliers and management, such that problems can be minimized, and opportunities identified. This includes the operation of effective application change control. Attending interdepartmental meetings as subject matter expert
• Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced customer experience.
• Troubleshooting and providing 3rd level support for these applications. This includes providing remedial support for all operational failures ensuring that initial resolutions are followed up with full corrective actions.
• Providing leadership, guidance and coaching of payment systems support staff to deliver quality focused outcomes
• Accountable in ensuring platforms and services are operated according to internal standards, external accrediting agency standards and legal requirements.
• Conduct diagnostic investigations of system errors and implement or recommend solutions or methodologies for resolution. Consult with vendors regarding system functionality.

CHALLENGES: GIVE ONE EXAMPLE OF THE CHALLENGES ENCOUNTERED IN THIS JOB

The complex nature of the systems and dependencies such as on infrastructure does prove a challenge when troubleshooting as you must apply in-depth knowledge of the environment in which the Applications operate, notwithstanding that such systems require to be restore to normalcy within minimal time to reduce financial impact and reputation risk.