Key Responsibilities

• Configure and install various network devices and services (e.g. routers, switches, firewalls, load balancers, VPN, QoS)
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Monitor performance and ensure system availability and reliability
• Monitor system resource utilization, trending, and capacity planning
• Provide Level-2/3 support and troubleshooting to resolve issues
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
• Select and implement security tools, policies, and procedures in conjunction with the company’s security team
• Liaise with vendors and other IT personnel for problem resolution
• Effectively present information and respond to questions from groups of managers, technical leads, and customers.
• Fulfil any additional responsibilities delegated by the leadership team and management.

Requirements

• Strong analytical skills and ability to collate and interpret data from various sources.
• Ability to assess and prioritize faults and respond or escalate accordingly.
• Strong phone contact handling skills and active listening.
• Skills to configure different types of switches, firewalls, and routers.
• Be able to work in a call-out Rota running 24×7.
• Excellent communication and presentation skills.
• Knowledge of BGP, MPLS (L2 and L3 VPNs), ISIS and OSPF both in IPv4 and IPv6 networks.
• B.Sc. degree in IT, Engineering, Computer Science, Computer Technology, or a related field.
• CCNA/JNCIA/HCNA certification, CCNP or higher (CCIE and/or CISSP highly valued).
• Proven hands-on network engineering experience.
• Familiarity with FTTH, Huawei OLT, Mikrotik, Juniper & Huawei switches and routers