16 May 2019

Senior Officer – Large Enterprise & Public Sector National Account Manager at Safaricom

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We are pleased to announce the following vacancy in Large Enterprise & Public Sector Department within the Enterprise Business Unit.  In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Sector Manager – Large Enterprise & Public Sector, the position holder will be responsible for Strategic Accounts (TML-Target Market List) within Multinational Corporation (MNC)/VGE vertical and will be to drive and achieve revenue targets through solution selling and segment propositions.

Detailed Description

  • Identify growth prospects (New/Up-sell/Cross-Sell) within the TML
  • Drive identification and adoption of relevant segment propositions
  • Device strategic plans for Relationship penetration and ensure implementation of tactical plans including pipeline management.
  • Proactive Relationship performance management and tracking
  • Grow Solution Sales within assigned TML; through acquisition and penetration.
  • Provide thought leadership and Insights from customers engagement
  • Develop and execute customer ring fencing strategies
  • Stimulate existing prepositions within assigned TML
  • Develop strong relationships at CXO and wider Buying Centers to understand mid-to-long term customer objectives.
  • Churn Management
  • Contract Management: Follow up on all existing contracts & renewal.
  • Provide insight into the refinement of customer journey processes
  • Timely response to customer correspondence
  • Flag potential escalations timeously
  • Formulate and manage customer relationship through up-to-date Account Development Plans.
  • Leverage company assets (events & activities) to nature relationship with key stakeholders (CXO & Buying Centre).
  • Manage reporting cycles (daily, weekly, and monthly).
  • Strict adherence on use of CRM (SFA) systems for progressing customer orders and reporting.
  • Maintaining strong and deep relationships with accounts under direct management
  • Follow through on all customer issues until closure.
  • Maintaining communication with the customer throughout the entire customer journey.




  • Degree in Commerce/ ICT or a business related;
  • Work experience of at-least 4 years preferably in an Telecommunications environment;
  • At least 3 years work experience in a multinational account management role;
  • Knowledge/ Work experience in ICT will be an added advantage;
  • Possesses successful regional and or global accounts/enterprise solution sales experience.
  • Demonstrate ability to influence at C-level
  • Experience working within an international and distributed team will be an added advantage
  • Ability to deliver results and meet and surpass targets;
  • New business development skills.
  • Be commercially savvy with a deep understanding and demonstration of solution selling.

Additional information

As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.

  • An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
  • Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
  • Clearance certificate from a reputable Credit Reference Bureau (CRB)
  • University Degree Certificate/ Letter of Completion from University in case you have not received your degree certificate.
  • Copy of your National ID/Passport

How to Apply

Submit your CV and Application on Company Website : Click Here

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