Job Summary:

• The Senior IT Officer is responsible for providing end-user IT system support to staff, handling of user queries, IT-related projects, IT infrastructure maintenance ensuring smooth and secure operations of core banking systems that meet the set SLA for smooth running of Bank

Key Responsibilities:

• Resolve IT system user queries and problems within the TAT.
• Troubleshooting, Installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining Banks and its affiliate IT systems.
• Providing support, including procedural documentation and relevant reports;
• Creation of new users’ accounts and profile.
• Working with third parties to achieve IT related tasks
• Perform preventive maintenance duties on IT system.
• Perform EOD, EOM, EOY procedures
• Collaborate with other departments to leverage technology to enhance business operations.
• Manage network infrastructure including LAN, WAN, and VPN.
• Monitor network performance and troubleshoot issues to ensure optimal performance
• Server and systems administration-regular system updates and backups.
• Coordinate with vendors and service providers for procurement and maintenance of IT equipment
• Managing and maintaining databases to ensure data integrity and availability.
• Provide technical support and troubleshooting for end-users.
• Participate in IT projects, ensuring timely and successful completion.
• Ensure high availability and performance of servers, network systems, databases, and other IT infrastructure.
• Implement and maintain security protocols to protect against data breaches, malware, and other cyber threats.
• Provide technical support for the core banking software, ensuring updates, patches, and customizations are properly implemented.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• 2-4 Years’ working experience
• Experience with server administration, virtualization, and cloud services.
• Relevant certifications (e.g. Oracle Database Administration, CCNA, CompTIA Network+, CompTIA A+, Microsoft Certified: Azure Administrator, ITIL) are a plus.
• Integrity
• Interpersonal skills
• Demonstrable trouble shooting skills
• Confidentiality

Skills and Competencies:

• Strong analytical and troubleshooting skills.
• Ability to work independently and as part of a team.
• Excellent organizational and time management skills.
• Attention to detail and a commitment to quality.