JOB SUMMARY:

The overall purpose of this role is to optimise, Improve and champion efficient payment solutions by consulting, facilitating, optimising and monitoring of strategic initiatives and processes with the purpose of providing Excellent service to Branches and Business Units.

KEY RESPONSIBILITIES:

Management and Development of Staff

• Maintain organised and consistent workflows in line with turnaround, cut-off times, and deadlines; value dated payments and action all foreign exchange/ bank trade exception and transaction reports to minimise risk to the bank.
• Influence the implementation of Money Transfers and strategic initiatives and ensure that appropriate action is taken.
• Manage staff performance through conducting appraisals on a quarterly basis while providing ongoing feedback for staff improvement.
• Coach and motivate staff.
• Identify training needs of staff and hold career development discussions with them.
• Ensure efficiency through monitoring of staff time management so as not to impact work performance negatively.
• Effective conflict management through providing accurate and timely resolutions to staff matters.

Customer Experience

• Ensure adherence to telephone etiquette standards.
• Ensure prompt resolution by taking ownership and attending to customer queries in accordance to the agreed 48 hours turnaround times and the laid down.

Procedures

• Ensure that work is processed timeously and accurately in accordance to the laid down processes and procedures.
• Act as a liaison with various divisions in the bank.
• Analyze client’s needs in order to better serve them.

Transaction processing

• Ensure that all payments and receipts are accurately processed on value date.
• Ensure that all due diligent checks have been conducted with regard to compliance.
• Ensure that staff are continually updated on new types of transactions and fanouts.

Business Acumen

• Monitor costs (telephone calls, stationery, overtime costs and losses) so as to reduce costs and track revenue and recoveries and to increase revenue of the payments section.
• Knowledge; Skills and Experience required for this Role

KNOWLEDGE; SKILLS AND EXPERIENCE REQUIRED FOR THE ROLE

Knowledge and Experience Required

• Computer Literacy.
• At least 4 years’ experience in a funds transfer environment.
• An in depth knowledge of Outgoing and incoming TTs processing.
• Good knowledge of Flexcube.
• In depth knowledge of SWIFT and various messages.
• In depth knowledge of Nostro Accounts.
• A thorough understanding of operational risk (fraud, credit risk and errors).
• A basic knowledge of all payments products.
• In depth knowledge of the rules and regulations governing Foreign Trade and Exchange products from both an internal and international perspective.
• In depth knowledge of STP.
• Knowledge of basic banking accounting.
• A thorough knowledge of the Money Laundering Act

Competencies Required for this Role

• Delivering Results and Meeting Customer Expectations.
• Deciding and Initiating Action.
• Analysing.
• Planning and Organising.
• Achieving Personal Work Goals and Objectives.
• Leading and Supervising.
• Working with People.
• Adhering to Principles and Values