Job Overview

The Senior Partnership Account Manager drives the growth and performance of complex and/or strategic partnership accounts, ensuring consistent delivery against account priorities. This individual serves as technical consultant, business advisor and/or implementer of the partner-facing business plans and related programs. The Senior Partnership Account Manager is a catalyst for the partner’s vision and brings an exceptional customer success mindset to delivering appropriate solutions to assigned partner accounts that leverage Water.org’s unique value.

Department Accountabilities

• Impact Strategy, Leadership, and Execution
• Portfolio + Account Management
• Business Development
• Business Metrics and Data Insights
• Pre-Award and Post Award Administration
• Project Management
• Risk Identification
• Advisory and Consulting Services

Job-specific Accountabilities

Account Management

Serves as the primary contact and advisor for assigned partnership accounts, ensuring a high level of customer satisfaction and retention. Ensures integrity of data used to drive decisions and verify outcomes of programs.  Owns execution of partner-facing service delivery and related projects, and nurtures relationships to maximize successful performance.

Business Development

Maintains and grows relationships with partners’ key decision makers within the assigned portfolio and/or geography to support the business line’s growth strategy and pipeline of potential partners interested in Water.org’s products and services.  As applicable, lead the design of partnership and interventions within the assigned portfolio and contribute to new proposals and concept notes for new philanthropic funding.

Business Metrics + Reporting

Provides timely and accurate reporting and analysis of account performance and related business metrics, including execution progress and forecast for impact plans and funding utilization to relevant business partners.

Information + Business Advice

Serves as subject matter expert on strategic account management principles and tactics and/or partnership/program design. May participate in cross-functional workgroups, teams, committees, and interact with individuals or groups representing diverse backgrounds, interests, and points of view.

Complexity + Problem Solving Skills

• Ability to manage multiple complex internal and external relationships, requiring interpretation and adaptation of existing standards and processes related to account management and/or business development.
• Deep foundational knowledge of related industry and/or market segments within the assigned portfolio of accounts in one or more of the following partnership areas: public or private enterprises focusing on water and/or sanitation projects/finance and financial institutions.
• Deep and broad knowledge of account management with proven experience elevating account performance and appropriately mitigating and/or escalating risks within the assigned accounts.

Management Responsibility

Individual contributor with no subordinates.

This description is not designed to cover or contain a comprehensive listing of scope, stakeholders and linkages for every project, duty or responsibility but is intended to highlight internal or external processes, functions and jobs/roles that are expected to regularly interact with this position to deliver work. Scope may change or be assigned at any time with or without notice.

Requirements

Key Competencies

• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
• Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Values Differences – Recognizes the value that different perspectives and cultures bring to an organization.
• Nimble Learning – Learns through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Tech Savvy – Anticipating and adopting innovations in business-building digital and technology applications.
• Resourcefulness – Securing and deploying resources effectively and efficiently.

Required Qualifications and Experience

• Bachelor’s degree and/or equivalent relevant work experience.
• A minimum of 10 years of progressive, front-line experience developing and leading strategic/key accounts in one or more of the following areas: retail, wholesale, and micro finance, micro, small and medium enterprises, and/or water & sanitation infrastructure finance/projects.
• Proven track record of expanding accounts and business contracts.
• Proficient (written and verbal) in English.

Travel Requirement

• Up to 25% of domestic and international travel.

Being authorized to work in the country posted is a precondition of employment.