The National Social Security Fund is a friendly service organization which exists for the public good. It offers social protection to all Kenyan workers. We provide social security protection to workers in the formal and informal sectors. We register members, receive their contributions, manage funds of the scheme, process and ultimately pay out benefits to eligible members or dependents. period.

SUMMARY

Reporting to the Assistant Manager, Benefits he/she will be responsible for ensuring proper receipting of claims from Documentation section, sorting and batching for awarding into the system.

KEY RESPONSIBILITIES:

• Ensuring verification of benefits claims to ensure completeness and accuracy of documentation;
• Coordinating award of claims in system to determine amounts payable and bank details of payee(s);
• Ensuring Generation of payment information reports and filing in claim files appropriately;
• Overseeing examination of payment information details, endorsement and dispatch claims in system to Authorization section; and
• Responding to customer’s enquiries and complaints by Branch Officers/call centre or walk-in clients.
• Ensure proper receipting of claims from Documentation section, sorting and batching for awarding into the system;
• Ensure Verification of benefits claims to ensure completeness and accuracy of documentation;
• Coordinate award of claims in system to determine amounts payable and bank details of payee(s); and
• Ensure Generation of payment information reports and filing in claim files appropriately.

JOB REQUIREMENTS/SPECIFICATIONS:

• Bachelor’s Degree in any of the following disciplines: Actuarial Science; Social Sciences; Business Administration; Public Relations; Marketing or related field from a recognized Institution;
• Masters’ Degree in any of the following disciplines: Social Sciences; Business Administration; Public Relations; Marketing or related field from a recognized Institution is an added advantage;
• Professional qualification in any of the following disciplines: Business Management; Public Relations; Marketing or related field from a recognized institution;
• At least seven (7) years’ relevant cumulative work experience, three (3) of which should be in a supervisory position;
• Membership to a relevant and accredited professional body and in good standing;
• Supervisory Course from a recognized institution; and
• Proficiency in computer applications.