Key Accountabilities (Duties and Responsibilities)

Perspective % Weighting (to add up to 100%) Output

Product Development    25%    

• Drive product monitoring and control of Cash Management products in liaison with Cash Management BDMs, Relationship Managers and other relevant stakeholders.
• Ensure implementation and cascade of all appropriate procedures in line with the requirements and process in ‘user’ units.
• Ensure adherence to and application of established policies, processes, procedures and tools to achieve optimal efficiency, compliance and cost containment.
• Stakeholder management to ensure alignment on delivery of Cash Management products.
• Restructuring products when necessary and Managing the restructuring process
• Review existing products and continuously improve on them.
• Formulate effective product documentation, policies and procedures, SLA’s to effectively deliver the envisaged propositions
• Issue resolution in relation to Cash Management products together with the Product support team
• Ensure implementation and cascade of all appropriate procedures in line with the requirements and process in ‘user’ units.
• Contribute to the formulation of the sales budget/pricing process including concessions.
• Conduct regular portfolio reviews to identify areas of improvement and develop tactical plans towards achieving set risk and compliance criteria.
• Responsible for the implementation and adoption  of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes within Cash Management products
• Using available products, e-Channel & e-Commerce marketing/sales performance i.e. volume, pricing and related revenue, provide impactful recommendations based on internal data, external trends, competitive forces and technology advancements.
• Provide regional strategic input for the Cash Management products.

Financial 20%    

• Achieve Product, e-Channels and e-Commerce revenue target and growth as determined.
• Tracking and regular review of products and channels from client feedback and market trends to increase utilization of Cash Management products by current and prospective customers.
• Together with the Head, Cash Management follow up with business development and other business segments to ensure appropriate drive of Cash Management products.
• Identify and develop performance metrics to ensure attainment of business case objectives i.e. benefits realization tracking.
• Manage unit’s expenses in liaison with Head, Cash Management

Service Delivery (Client Focus)     20%    

• Assist to implement a team culture that focuses on customer service and service delivery.
• Manage and retain key stakeholder relationships and focus on building strategic relationships with key decision-makers.
• Manage and coordinate Cash Management client engagement efforts across relevant business units (when applicable) by ensuring that individuals are clear on their contribution and expected outcomes.
• Participate in customer surveys (internal and external)
• Develop in-depth knowledge of the client’s strategy, business, financial performance, industry outlook/trends, specific segment knowledge and general macroeconomic issues and trends in the country and ensure that this is transferred to the relevant internal

Risk and Compliance (Internal Processes)25%    

• Ensure the implementation and regular review of product programme guides for all product sets.
• Coordinate and assume responsibility for compiling and communicating to all stakeholders, on a regular basis, information relevant to Cash Management portfolio.
• Conduct regular portfolio reviews to identify areas of improvement and develop tactical plans towards achieving set risk and compliance criteria.
• Responsible for the implementation and adoption (within Cash Management unit) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes.

Brand and Culture     10%    

• Represent the Bank at sales forums and industry events.
• Promote the KCB brand.
• Create product awareness within the bank through quarterly training of branches, support and business-teams in order to embed a Cash Management culture
• Planning and developing the marketing strategy for Cash Management products portfolio
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Requirements

Academic:

• A Bachelors’ degree in Business Management with a bias in Information Technology, Information Systems, Administration, Commerce, Accounting, Economics or Finance
• Possession of MBA/ MSc. in a relevant field will be an added advantage

Desired work experience and Skills: 

• At least 10 years work experience in Banking, (6) of which should be in Transaction Banking or Cash Management solutions
• Vast experience in product development, support, and implementation
• Commercial Awareness & Business Acumen: identify opportunities for revenue generation Excellent research, analytical, and problem-solving skills.
• Technologically savvy and appreciation of current ICT trends.
• Excellent research, analytical, and problem-solving skills.
• Experience in customer relationship management
• Integrity & courage to challenge actions within various business units and the status quo.
• Strong persuasion, management and communication skills
• Strong organizational skills
• Excellent stakeholder management skills
• Creative approach, with the ability to anticipate challenges and develop innovative solutions.

Professional Qualifications:

• Professional qualifications in IT or Sales
• Master’s degree in a relevant field from a recognized institution is an added advantage

Ideal Job competencies

Technical Competencies

• Good knowledge of Cash Management solutions and processes
• Good understanding of the CBK and Banking Acts and their implications on the organization.
• General awareness of the banks products and services.
• General awareness of the banks procedures and the requirements of the Cash Management operations manual.
• A detailed knowledge of the market segments targeted.