• Working as a (Senior) Product Manager in our Repayments Group offers the chance to collaborate with very talented groups of inhouse Engineers and Designers solving real world problems that have a huge scale of impact across Africa.
• It’s an opportunity to work in a company where progress and humility are valued as highly as technical excellence? At M-KOPA we use the latest technologies and tools to build fantastic customer experiences with a socially and environmentally conscious mission that echoes throughout the organisation.
• Repayments are responsible for ensuring our customers have an exceptional experience using our App that provides them with life changing products such as cash loans, insurance, and buy-now-pay-later products.

This role is for a Swahili speaker based in Kenya.

• Digital Financial Services – We are dedicated to offering our customers financial services, such as cash loans, through our M-KOPA App and across our key markets.
• Customer Experience – focused on providing the best in-app experience.
• Analytical – Data -driven running experiments to optimise funnel conversion.
• Mobile – working with a small team of Android Engineers.
• Digital channels – Responsible for direct interactions with customers, including the native Android app, SMS, and Push notifications.

We have a data-driven approach to the incremental improvements of our products and a focus towards excellence.
We foster a very low-ego environment at M-KOPA, a place where diversity, innovation and collaboration sit comfortably with commercial growth and social impact. The team prizes psychological safety above all. We have a Discovery first approach. Meaning you get to make very clear cases for prioritisation of the solutions we develop.
Recognised twice by the Financial Times as one Africa’s fastest growing company (2022 and 2023) and by TIME100 Most influential companies in the world 2023 , we’ve served over 3 million customers, unlocking $1 billion in cumulative credit for the unbanked across Africa.
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Your application should include;

• Evidence of Data Driven Product Development leading a squad
• Successful collaborations with cross-functional team members
• Strong Android app development experience
• Good Analytics and Dashboard skills
• Achievements building and delivering B2C mobile Products
• Success in one of our African markets
• Expectations of travel
• Mentoring exp
• **At least 4 years post grad experience would be anticipated, level is mid or senior. 4 -6 years of exp would likely be mid level to set expectations. 6/8+ for Senior depending on type of experience.