REF MCPSB/MUN/2023/10/11
Terms of service –permanent and pensionable

Duties and Responsibilities

•  Attending to visitors/ client: handling telephone calls and appointments;
•  Collecting and analyzing customer feedback
• Tracking customer service KPIs (key performance indicators) and metrics
•  Maintaining office diary and travel itineraries;
•  Processing orders and transactions
•  Ensuring office security records, equipment and document including classified
• materials; ensuring security, integrity and confidentiality of data;
•  Coordination of all reception activities in the department
•  Preparing responses to routine correspondences about the organization operations.
•  Liaise with desk officer to ensure accurate and security of the information shared
•  Perform any other function that may be assigned from time to time.

Requirement for appointment

•  Diploma in Public Relation/Hospitality/Business Management or related qualification from recognized institution
•  Certificate in computer application from a recognized institutions ;
•  Kenya Certificate of secondary Education mean grade of D+ (plus) with C- in English
•  Have experience in front office management for one (1) year in a reputable institution
•  A course in customer care and effective receptionist from a recognized institution not less than one month will be an added advantage
•  Satisfies requirement of chapter six of the constitution of Kenya 2010 on leadership and integrity.