Job Purpose Statement

The Relationship Manager, Chinese Desk, reporting to the Director, Commercial & SME Banking, will be responsible for growing and managing a portfolio of Chinese-owned businesses. The role is focused on delivering a healthy balance sheet through asset and deposit growth, offering tailored banking solutions and maintaining high-quality relationships with Chinese clients. The successful candidate will be the primary point of contact for this niche segment and will work closely with internal teams to deliver a superior customer experience aligned with NCBA’s growth strategy and drive revenue growth

Ideal Job Specifications
Academic:

• Bachelor’s degree in business related field.
• Master’s Degree will be an added advantage
• Fluency in Chinese, both written and spoken

Professional Qualification:

• CPA, ACCA, Credit Management, Customer Relationship Management Course.

Desired work experience:

• Minimum 7 years banking experience in sales, customer service and relationship management, with at least 5 years’ experience in a similar role.
• Credit skills and knowledge of Commercial & SME Banking products and policies.