Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities.

Purpose of the Job:

The main responsibility of the jobholder will be to ensure growth in clientele, loan book, deposits, non-funded income and active relationship management of Chamas and Saccos.

Reports to: Branch Manager

Responsibilities

• Recruitment of new Chama’s and individual customers.
• Deposit mobilization both from Chamas, Sacco’s, different entities and individuals.
• Appraise loan proposals for Chamas and Saccos customers and submit for review, approval and disbursement
• Customer portfolio management
• Maintaining quality loan book
• Attending to Chama and Sacco meetings to cascade bank products and services
• Cross-selling of other bank products and services
• Liaison with the communities including barazas to bring Rafiki bank brand awareness
• Respond to queries related to Chama & Sacco business and timely resolving of customer issues
• Offering good customer service to all clients.
• Any other official duties that may be assigned from time to time

Knowledge; Skills and Experience required for this Role 

• Bachelor’s degree in a business a related field or equivalent
• 3-4 years’ experience
• Good product knowledge
• Interpersonal skills
• Presentation skills
• Negotiation skills
• Integrity
• confidentiality