Duties/Responsibilities:

• Prepare detailed, articulate and comprehensive itineraries and quotations
• Manage the full booking process, from commencement to confirmation
• Handling all communication with the agents/guests assigned to you from commencement to completion.
• Checking availability for both accommodation and activity and holding space.
• Invoicing confirmed safaris and following up payments
• Raising vouchers for the confirmed itinerary
• Maintaining and keeping proper records of all correspondence
• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Collaborate with colleagues and peers on the sales, marketing and product development teams to improve overall customer experience and satisfaction
• Increase overall sales efficiency and profitability through excellent sales strategies.
• Engage in the role of mentor to support staff in the team to realise their potential

Requirements

• Bachelors degree in Hospitality/Tourism Management or equivalent
• 7+ years work experience as a Tour Consultant/Safari Planner
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, communication and negotiation skills
• Aptitude to work in a fast-paced and demanding environment
• Ability to prioritize effectively, manage time and organise workflow
• Potential to create and deliver presentations tailored to the audience needs
• Ability to adapt to constant change
• Strong relationship management skills
• Desire to improve and reflect on feedback provided by managers through the application of KPIs