Key Responsibilities

• Oversee the end-to-end administration of a portfolio of pension schemes including onboarding, contributions, benefit payments, and exits.
• Verify and approve complex fund updates, scheme valuations, member statements, and regulatory filings.
• Authorize escalated withdrawal requests and high-value transactions within the set approval matrix.
• Monitor compliance with statutory obligations and support internal/external audits.
• Lead and coordinate trustee and member meetings, AGMs, and training sessions.
• Prepare and review quarterly and annual scheme performance and compliance reports for management and regulatory bodies.
• Provide mentorship, technical guidance, and performance oversight for junior staff and scheme supervisors.
• Drive innovation through automation of operational processes and continuous improvement initiatives.
• Liaise with external stakeholders, including clients, intermediaries, custodians, and regulators, to resolve complex scheme matters.
• Contribute to the preparation of scheme-specific board papers and performance dashboards for leadership review. and
• Other duties as may be assigned by the Line Manager from time to time.

Academic and Professional Qualifications required

• Bachelor’s degree in Economics, Insurance, Actuarial Science, Statistics, Mathematics, or a related field.
• Professional qualification in retirement benefits, insurance, marketing, or business development (e.g, FSRI, CPSP, AIIK, CPAM, CIM).
• Minimum of 5 years’ experience in pension administration with at least 2 years in a supervisory or team-lead capacity.
• Strong understanding of the Retirement Benefits Act and the regulatory framework in Kenya.
• Proficiency in Microsoft Excel and Microsoft Office Suite.

Key Competencies

• Proven leadership and team management skills.
• Advanced technical competence in pension administration.
• Strong analytical skills and attention to detail.
• Excellent communication and stakeholder engagement skills.
• Ability to manage multiple priorities and meet strict deadlines.
• High level of integrity, professionalism, and ethical conduct.