Craydel (www.craydel.com) is Africa’s largest higher education platform, helping students search, get matched and enrolled to top Universities across the world!   We leverage on technology, to disrupt the study abroad industry that is currently fragmented, unorganized and at often misguided by financial incentives rather than student outcomes.

About the Role

Craydel is seeking a Senior Visa Officer responsible for the day to day administration of visa compliance, such as the creation of CAS’s or application of study visa letters for various countries. You will provide information about visa requirements and advice students on requirements. You will work closely with other members of the admissions team and with counselors to ensure an efficient application process for all applicants.

Duties and Responsibilities

• Keep abreast of all immigration laws, regulations, policies and SOPs related to student visa cases in varied countries.
• Processes all visa cases correctly and efficiently employing a polite manner to applicants.
• Take complete action on all visas upon receipt including screening, data entry, visa classification, scanning of documents, printing, quality assurance and tracking and follow-ups.
• Tracks applications, including emergencies
• Advise and follow up with counsellors and applicants on the relevant information required to be provided for submission on the visas frequently
• Exercises discretion and a high degree of professional responsibility in handling confidential/sensitive applicant information and documentation.
• Monitor the status of all visa cases pending approval on a daily basis.
• Notify the respective students and counsellors of any updates and regularly follow up.
• Ensure that key case documents are properly scanned into the visa system and none of the documents has been missed out
• Ensure that all the visa documents as per the checklists have been provided by the applicant.
• Ensure that all students are well prepared for the visa interviews if required.
• Ensure that all the visas are submitted on time, considering the processing time.
• Ensure that all the statements of purposes are up to standard.
• Keep all notes updated on CRM with any progress of the student visa processes.
• Provide the full visa checklist to all the students once an offer has been received.
• Provides administrative support for the office and the admissions leadership team.

Key skills & Qualifications

• 6+ years knowledge and experience working in a study abroad environment.
• Bachelor’s degree in related area and/or equivalent experience/training.
• Computer skills in MS Windows, the internet, browsers and search engines, email, word processing, data entry, and CRM.
• Should have basic communication skills in English and Kiswahili
• Should have worked with targets and objectives in previous organizations.
• Must have knowledge on immigration laws
• Highly motivated, committed and able to work in a team
• Ability to deal effectively and in a diplomatic manner at all levels
• Ability to work independently, under pressure and with a minimum of supervision
• High degree of adaptability and capacity to learn
• Good communication, writing and interpersonal skills
• Tact in dealing with clients in difficult situations
• Precise, dynamic, high level of integrity and loyalty
• Strong service and customer orientation, courteous