Role Purpose: 

• To receive, record, store, issue spare parts, stocks and materials in the Service Centre and ensure their security and records accuracy and to ensure availability of spare parts for repairs at all times.

Responsibilities

• Issue requested and approved spare parts to Technicians via laid down ISO processes and procedures.
• Assist Technicians in getting correct part numbers and substitutes for parts.
• Monitor minimum order levels and coordinating same trends with the Service Centre Manager.
• Monitoring inventory levels and place timely orders for parts to ensure fill rate is at 90%.
• Management of pending parts requisition and co-ordination of same with the Service Centre Manager to ensure timely delivery of parts for pending repair jobs.
• Update and keep track of current pending parts requirements and recommend it to part-in charge for immediate parts order.
• Ensure the Parts Store Management and the Security of Company Assets.
• Cycle counting of random and selected inventories to curb loss and keep stock accuracy at 100%.
• Sales of spare parts to customers.
• Keep an updated inventory record at all times.
• Ensuring that BIN locations accurately reflect the inventory in description and count.
• Any other duties as maybe assigned by superior

KEY PERFORMANCE INDICATORS 

Quantitative: 

• Monthly Stock Take with 0% variance.
• 100% spare parts requisition and issuance and processing of all MIDs, MQMs, L08 &L18.
• 100% TAT as per SOP and <2% new parts return on monthly jobs due to poor parts
• 100% utilization on any replacement parts and return of unutilized and old parts
• 100% accuracy of the information given to clients on functionality of parts enquired
• Achievement of 2-day RTAT
• Minimum qualification of Diploma in Electrical & Electronic Engineering, Diploma in procurement or any it\’s equivalent

 Experience 

• Previous knowledge with minimum 1 year in similar role
• Extensive knowledge of store management required.

Key Skills:  

• Organization Competencies
• Industry Knowledge
• Work Planning skills.
• Interpersonal skills.
• Time Management skills.
• Functional Competencies
• Good Customer Relations.
• Customer Service Excellence.
• Telephone Etiquette.

End Date 20th October 2026