Duties

• Incumbent is responsible for a broad range of customs & shipping functions, to a very large Mission, that include managing official and personal effects shipments; diplomatic customs clearances; registration and Iicencing of personal and official vehicles; Posts’ $27M Tender of Services agreement; and advises post management and other USG agencies concerning diplomatic import-export regulations. Performs assignments for ICASS subscribers, and other U.S. federal agencies. He/she is directly supervised by Customs & Shipping Supervisor FSN-I1C52322.

Qualifications and Evaluations

Requirements:

Option 1

• Education: Degree in business administration, supply chain management, organizational development, commerce, or logistics management is required.
• EXPERIENCE: At least 5 years of progressive experience in the Customs & Shipping, Expo Sea and/or Air Freight or Logistics is required.

OR

Option 2

• Education: 2 years of college/university studies is required.
• EXPERIENCE: At least Seven years of progressive experience in the Customs & Shipping, Expo Sea and/or Air Freight or Logistics is required

OR

Option 3

• Education: High School diploma
• EXPERIENCE: At least 9 years of progressive experience in the Customs & Shipping, Expo Sea and/or Air Freight or Logistics is required
• JOB KNOWLEDGE:  A detailed knowledge of the host government requirements pertaining to Ministry of Foreign Affairs, customs and Kenya Revenue Authority requirements and procedures dealing with the shipment of household effects, POVs and U.S. Government equipment. Extensive knowledge in tax matters, logistics, and import/export procedures. Knowledge of capability and reliability of local transfer and packing companies.

Education Requirements:

Option 1

• Education: Degree in business administration, supply chain management, organizational development, commerce, ·or logistics management is required.
• EXPERIENCE: At least 5 years of progressive experience in the Customs & Shipping, Expo Sea and/or Air Freight or Logistics is required.

OR

Option 2

• Education: 2 years of college/university studies is required.
• EXPERIENCE: At least Seven years of progressive experience in the Customs & Shipping, Expo Sea and/or Air Freight or Logistics is required

 OR

Option 3

• Education: High School diploma
• EXPERIENCE: At least 9 years of progressive experience in the Customs & Shipping, Expo Sea and/or Air Freight or Logistics is required

Evaluations:

• LANGUAGE: English Level IV (Fluency, reading/writing/speaking) is required. (This may be tested).
• Kiswahili Level III (Good working knowledge, reading/writing/speaking) is required.

SKILLS AND ABILITIES: 

• Must possess management skills with ability to organize, manage and track the numerous actions pending with the Ministry of Foreign Affairs, Customs, Kenya Revenue Authority and Contractors. Must have interpersonal skills which allow the fostering of a good business relationship with all outside contacts associated with the program and ICASS members. Highly developed Customer Service skills are essential for dealing with Mission clients.
• Skill in Analyzing Complex, Abstract Written Information including written material such as Kenyan laws/regulations, and other legal documents so as to understand host government requirements, to perform successfully the registration, licensing, importation, exportations, etc., and, if needed, to advise clients.
• Skill in Time and Project Management including identifying resources, anticipating challenges, establishing milestones, defining beginning and end dates, so as to efficiently and knowledgeably accomplish projects.
• Skill with Computers using computer software programs including word processing, managing files/records/databases, and office computer programs such as Outlook, Word, Excel, and PowerPoint, and SharePoint.                                                                                                                                  •
• Requires highly developed customer service skills. Must possess excellent interpersonal and communication skills and strong customer service orientation.
• Ability to apply good judgment; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
• Skill in solving practical problems relating to customs & shipping operations. Ability to work calmly, tactfully, and effectively under pressure is essential, as well as the ability to maintain strict confidentiality, and meet all standards of conduct/ethics standards in accordance with US and host nation law.
• Ability to collaborate or coordinate with team members to achieve a common goal or to complete a task in the most effective and efficient way.

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

• All applicants under consideration will be required to pass medical and security certifications.