Duties & responsibilities:

• Support and supervise shop supervisors to ensure better management and efficient running of shops.
• Supervise maintenance of brand image: branding, look & feel of each shop, counter display & presentation, staff personal presentation, service standards & customer service.
• Ensuring products and services comply with regulatory and quality standards.
• Ensuring company standards and procedures are adhered to.
• Dealing with escalated customer issues, and incident reports.
• Oversight of shops from a marketing perspective.
• Identification, development & coordination of marketing activities.
• Training: induction, refresher, training gaps identification, monitoring & evaluation of learning on the ground, & pushing for adoption of learnt skills & knowledge in practice.

Qualifications and Experience:

• Minimum of a diploma in sales & marketing or other relevant qualification from a recognised institution.
• 7+ years of hands-on experience in sales & marketing or food retail/bakery shop management at middle management level. Experience in a bakery shop is preferred.
• Results oriented with demonstrable passion for food and food retail.
• Excellent understanding of food retail/bakery shop operations with proven track record in delivering sales growth and excellent customer experience.