Sheffield Steel Systems Limited (“the Company”) is looking for an experienced Showroom Manager who will be responsible for managing showroom activities by driving revenue through collaborative team effort.

RESPONSIBILITIES

• Drive regular sales promotions and achieve sales revenue targets for yourself and the showroom team.
• Conduct regular meetings with the showroom team to discuss showroom activities and agendas.
• Manage reception and showroom staff, including training, nurturing, mentoring, setting KPIs for each employee, and conducting appraisals.
• Meet individual and team sales targets on a monthly basis.
• Maintain complete operational knowledge, basic technical understanding, and pricing information for all displays in the showroom.
• Ensure the latest equipment is displayed in the showroom by coordinating with stores and procurement for the latest arrivals.
• Maintain strict stock records of all incoming and outgoing products, and submit the stock register to the Stores Manager and Financial Manager at the end of each month for signature.
• Ensure the reception, showroom, and washrooms are kept to a five-star standard.
• Provide a five-star customer hosting experience and regularly communicate service excellence requirements to team members.
• Create FAQs using software tools for Sales and Marketing.
• Maintain data on showroom visits.
• Prepare quotations based on customer inquiries and conduct follow-ups.
• Submit weekly reports.
• Host VIP visits for events.
• Collect customer feedback.
• Perform any other duties related to your position as assigned

SKILLS & QUALIFICATIONS

Academic/Professional Qualifications:

• Bachelor’s degree in Hospitality or Business administration/Business Management/ related field.

Experience:

• 7-10 year’s overall experience in a Senior Leadership Position or similar position.

Management Skills:

• Excellent communication and interpersonal skills.
• Competence to build and effectively manage interpersonal relationships at all levels of the Company.

Personal Attributes:

• People-oriented and results driven.
• Excellent oral communication skills to host customers and to present solutions.
• High degree of integrity, confidentiality levels to be maintained.
• Exceptional active listening, negotiation, mentoring and coaching skills.