Job Purpose

The Supervisor performs full range of duties under the supervision of the Branch Manager. The Supervisor may schedule and direct the workflow of the different sections in the showroom, review and give input on the output/work of the staff on their functional/work team. Supervises all sales and marketing activities in the showroom to meet the sales targets, secure growth and profitability in compliance with the branch set targets. Interacts with clients and employees and is responsible for training staff, managing displays, maintaining supplies, and providing customer service.

Key Responsibilities:

• Implement all marketing activities in the showroom according to agreed pricing and ongoing special offers and promotion.
• Maintain administration, relevant reporting and planning systems for the showroom in order and issue timely management and statistical reports.
• Supervise cash and payment operations at the front desk in accordance with company procedures and policies, at all times with staff and customer safety as the uppermost priority.
• Plan and implement store merchandising, layout and customer traffic flow so as to maximize sales, customer satisfaction, appearance, image and ergonomics for customers.
• Supervise selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction.
• Provide quality service by enforcing quality and customer service standards.
• Supervise all stock movement activities: in/out, transfer, sales etc and responsible of showroom stock in a way to eliminate stock shortage and perform stock replenishment in an efficient manner and on due time.
• Attend morning meetings, take minutes and share with respective stakeholders.
• Liaise with branch manager to resolve staff issues.
• Do regular floor walks to ensure the sales teams are in the right place and engaging well with clients, customers are being attended to, address any issues that may arise
• Escalate any staff issues to the branch manager and HR manager where necessary.
• Monitor performance for the sales teams and advise the branch manager on the gaps identified.
• Monitor staff grooming and ensure staff have clean uniforms and maintain the right corporate image at the branch always.
• Ensure safety and health measures are complied with by the staff and at company level at the branch. Eg ensure staff have PPES, fire extinguishers are in place etc.

Education Qualification, Experience, Skills, and Traits

• Business related Diploma or bachelor’s degree, in addition to related training courses especially sales.
• Proven 1+ years of experience as a team leader/Sales Supervisor/Showroom Supervisor in a busy environment.
• Ideal business background would be in: Retail and Service industries.
• Background  in furniture retail will be an added advantage.
• Must be adept in use of MS Office, particularly Excel, Word, and PowerPoint, internet, and email.
• A strong and efficient implementer who critically assesses own performance and the performance of the team.
• Empathic communicator, able to see things from the other person’s point of view.
• Able to communicate and motivate via written media.
• Critical thinker and can pre-empt issues and amicably resolve upcoming issues.
• Self-driven, results-oriented individual with a positive outlook, and a clear focus on high quality and business profit.
• Highly motivated, positive thinker and achiever.
• Reliable, tolerant, and determined.
• Well-presented and with business acumen.
• Keen for new experience, responsibility, and accountability.
• Able to get on with others and be a team-player.