Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries.

Key Responsibilities

Execute surveillance, performance monitoring, maintenance and repairs of buildings and equipment

• Executes daily surveillance of building and equipment and reports all building and customer defects
• Monitors performance of equipment and installations and co-provides input on power usage and capacity planning. Provides data for input into reports, such as electric meter data
• Provides data for input into reports, such as electric meter data
• Supports in the maintenance and repairs on buildings and equipment in accordance with change requests, Service Level Agreements (SLAs) and Measure of Performance (MOP)
• Co-directs repairs and maintenance executed by external employees and documents the performed activities in accordance with change requests, SLAs and MOP
• Responds to alarms and handles or escalates alarms according to guidelines
• Provides practical direction for external security employees
• Participates in inventory control of supplies
• Makes suggestions for improving the quality and effectiveness of the data centre
• Participates in the full continuous (24×7) call-out team and/or shifts

Execute Customer Implementation process

• Acts as a first point of contact for customer deliveries and removals, prepares and plans operational activities and informs the local security team
• Provides CIM team with technical support and acts as first point of contact for CIM questions both internally and externally prior to escalation to CIM

Provide customer service support

• Carries out performance-tuning operations on data centre systems to ensure high level of power availability, and security.

Supports Sales team in pre-sales technical support

• Perform day-to-day client management activities
• Ensures that the data centre is maintained and operational 24/7 by providing daily audits and reporting about the performance level of services
• Supports the Data Centre Manager to maintain all data centre standards, procedures, health and safety, and day to day infrastructure performance issues

Requirements

• BSc Degree or Higher Diploma in a technical field such as Computer Science, Electrical and Electronics Engineering or Telecommunications Engineering
• 5 years of work experience in IT, Telecom or Electrical and Electronics environment.
• Networking skills
• Cloud computing skills
• Project management
• Analytical thinking; logically and methodically thinks through issues
• Strong attention to detail
• Time management
• Ability to work as part of a team
• Ability to work independently with minimal supervision
• Excellent written and verbal communication skills
• Knowledge of technical requirements and builds for power infrastructures for data centres and telecommunication/IT equipment