Responsibilities Include:

• Maintains regular customer contact and communication by utilizing daily planned site activities and scheduling meetings with existing.
• Attend asset care (planning and maintenance meeting);
• Attend customer high level meetings and Convey company requirements to site
• Lead the water and energy project
• Manage logistic procurement and debt follow up within site;
• Speedy dissemination and redress of customer complaints and queries, in collaboration with relevant service line manager in charge.
• prepare KPI for line chemical usage as per forecasted production and meet Service delivery targets.
• Stock planning and control, liaising with operations to ensure timely delivery of service and product.
• Ensure customer satisfaction measures and KPIs are developed, achieved and maintained
• Chemical optimization
• Trouble shooting and provide reports
• Identify selling opportunities by translating our products and services into value for customers
• Safety custodian within the site: Ensure compliance of Health & Safety Policy
• Ensures PPE available and being used properly with site team
• Safety Behaviour Valuation – Monthly
• Hazardous and Chemical Handling Trainings – Quarterly
• MSDS,PIS and chemical documentation availability Daily

Provide report on the Diageo Dash Board and review scores; preparation and submission of reports:

• Site reports – weekly
• Site performance report – Monthly
• Consumption and Service delivery Tracker – daily
• KPI reports – Monthly
• Meeting actions tracking – Daily
• Monitors Consumption and Makes Orders for site Stocks delivery
• Compile and share any other report as will be required by the Customer, the line Manager and other personnel in the Business Matrix
• Provide detailed feedback on customer issues and risks to assist BDM in decision-making.