GOODINFO is a technology-focused management consulting firm. We help our customers turn great, tech-based ideas into products and services their customers will love.

SUMMARY

In this position, you will ensure the reliability, availability, and performance of infrastructure and applications, while championing open-source software and open-data principles. You will actively collaborate with teams and contribute to backend development efforts, with a strong emphasis on knowledge-sharing automation, and site reliability engineering.

KEY RESPONSIBILITIES

Site Reliability Engineering:

• Follow established processes and runbooks and contribute to their continuous improvement.
• Set up and maintain monitoring tools to proactively identify and respond to infrastructure issues.
• Identify automation opportunities to reduce manual workload and enhance operational efficiency.
• Plan and execute configuration change operations at both application and infrastructure levels.
• Craft and manage automation scripts following infrastructure as code (IAC) principles.

Cloud-Based System Maintenance:

• Maintain and troubleshoot our cloud-based systems across AWS, GCP, and Azure.
• Resolve infrastructure incidents promptly and document root causes and resolutions.
• Configure alerts for critical systems and services to minimize downtime and ensure cost-effectiveness.

Cross-Functional Collaboration:

• Collaborate with fellow technologists to design, develop, and maintain high-quality backend services and APIs.
• Participate in code reviews, pinpoint performance bottlenecks, and optimize backend systems.
• Actively engage with the wider civic tech community.

Open Source and Documentation:

• Champion open-source software and open data principles.
• Document all our technologies to facilitate free reuse by others.
• Contribute to knowledge sharing by documenting best practices, runbooks, and standard operating procedures.

QUALIFICATIONS

• Cloud Platforms: Minimum of 3 years of hands-on experience with major cloud providers such as AWS, GCP, and Azure. Certifications from these providers are a plus.
• Proficiency in Site Reliability Engineering (SRE): Understanding of SRE principles and practices.
• Automation & Scripting: Knowledge of scripting languages like Python, Bash, or Go. Familiarity with tools like Ansible, Terraform, or Chef.
• Source Control: Proficiency with Git and platforms like GitHub, GitLab, or Bitbucket.