About the job

Oversee the overall performance to expectation of the system and operations functions on site and supervise the site staff, maintaining a high level of professionalism.

Responsibilities

Cash Handling and Management

• Custody and management of all site cash float and collections.
• Loading and offloading of pay stations.
• Banking, Verification and reconciliation of parking collections.
• Petty cash management

Revenue Assurance and Reporting

• Ensure reports are accurate and are submitted as per the set guidelines.
• Ensure proper recording and reporting on exception transactions as per the set guidelines.

Customer Service and Support

• Ensure that there is proper recording and reporting (internally and to clients) of customer related issues/requests, their resolution progress and eventual resolution.
• Ensure prompt resolution of customer related issues/requests.
• Enforce adherence to the Customer Service guidelines.

Client Relations

• As the primary client liaison on site, create and maintain a good and professional working relationship with the client representatives.
• Receive and process client requests/feedback in a timely manner and escalation of the same where necessary.
• Attend client meetings as scheduled, take the meeting minutes and ensure timely submission of the minutes.System Monitoring, Support and Maintenance
• Ensure continuous monitoring of system performance and reporting on any alarms and system events.
• Ensure that there is timely and proper recording and reporting (internally and to clients) of system related issues or downtimes, the resolution progress and eventual resolution.

Cashless Payments and Cards Administration

• Promotion and enforcement of cashless payment options.
• Process card applications as per the set guidelines.
• Prepare customer administration and cashless payment reports.

Leadership and People Management

• Ensure that their team members are adequately briefed on their tasks and that all tasks are carried out to the set standards.
• Ensure that staff are deployed to and remain in their respective duty stations.
• Enforce adherence to the Standard Operations Procedures.

Qualifications

• Bachelor’s degree in Business Administration, Business Information Technology or an equivalent in any other related field
• Minimum 2 years’ working experience with at least 1 year experience in the customer service environment
• Proficiency in standard computer application such as Microsoft Excel
• Strong communication and interpersonal skills
• Knowledgeable in customer service approaches
• Strong planning and organization skills
• Strong analytical and problem-solving skills
• Strong leadership skills