The role:

• Identifying and recommending suitable automation technologies for transforming RPO and MSP value streams
• supporting process discovery and analysis of key value streams of RPO and MSP
• Collaborating with internal teams to understand the current state of processes – focus on used technologies, key challenges and pain points for stakeholders
• Building a roadmap of technology-driven process transformation consisting of short term and mid-to-long term automation opportunities aligned to key business objectives and priorities
• Analyzing and translating user cases into technical requirements
• Validate and ensure accessibility of chosen technologies, deliver cost-effective solution designs, and maintain consistency between business, information, and technology architectures
• Collaborate closely with IT on the integration, operation, and lifecycle management of these solutions
• Making sure compliance is secured
• Leading knowledge sharing initiatives to promote adoption of the latest technologies in the organisation

You will work closely with:

• Regional MDs and their leadership teams
• Tech senior leadership and product leaders
• OpEx, Service and Solution Design Leaders
• GBS, Global Operations Office and Automation CoE leadership

What you will bring:

• Previous experience in delivering complex solutions in AI/ML, low code applications, RPA, workflow orchestration solutions
• Experience in capturing end users’ needs and translating them into technical requirements
• Excellent verbal and written skills in English
• Ability to build trust and positive collaboration with variety of stakeholders
• Willingness to work independently
• Eye for detail to deliver best in class solutions
• Great IT skills (data analysis, visualisation and presentation tools)
• Experience in a staffing/recruitment organization would be a plus