Scope:                        

Assists the Head Therapist in maintaining the Spa facilities, good quality of service to guests, training spa employees to achieve good standards and selling products effectively. Also conducts therapy treatments and helps/ trains therapists to do therapy treatments effectively.

What you will be doing:

• Perform massage and treatments while maintaining the client’s comfort at all times.
• Ensure individualized guest service through acknowledging and responding to their needs and expectation.
• Actively participate in other areas of the Spa Operation, such as body treatments, product knowledge and retail sales.
• Ensure spa operation follows SOP guidelines and regulations.
• Handle customer complaints and therapy queries
• Actively up sell all the appropriate Spa, retail and fitness services to the guests.
• Control the stock and inventory for therapy products and spa consumables.
• Confidently recommend and up sell additional treatments to guests.  To try to rebook them wherever possible.
• Assists Spa Receptionist with Spa tours when needed.
• Assists the Spa Management with marketing and promotions when needed.
• Assists the Head Therapist with Stock care and control when needed.
• Assists the Receptionists with guest related work when needed.
• Responsible for the control of product usage.
• Responsible for the AM & PM Therapist checklist
• Assists receptionists and spa attendants if they are not busy.
• Is present at trainings and participate actively.

Qualifications

• Minimum 2-3 years’ Previous experience as a Massage Therapist preferred in a 5* Hotel Property
• Certification from an accredited school of Massage, Body and Beauty required
• Certification in Aesthetics desired
• Experience and certification in one of the Spa disciplines of therapy preferred
• Flexible to work during shifts, weekends and holidays
• Excellent communication, interpersonal and organizational skills
• Proactive in ensuring guest satisfaction
• Collaborative and able to build rapport with clients