Job Purpose:

To provide specialist service across segments, to maximize GM revenue and achieve high client service quality in line with the Global Markets strategy and within the defined risk parameters and regulatory requirements.

Responsibilities

• Support in development and implementation of digital strategies as driven by customer and value chain initiatives.
• Support in the conceptualization and development of new Channel products within each CVP (Customer Value Proposition).
• Driving channel performance and growth, adoption, and Usage.
• Identification of new revenue streams for channels and closure of all revenue attrition – existing and potential.
• Interface with key stakeholders including Information Technology, Operations, Training, Distribution and Marketing to ensure objectives are met.
• Manage the successful delivery and integration of alternative channels, both physical and digital distribution.
• Provision and analysis of effective management information.
• Continuous review of channels to ensure that it reflects the target market and supports business goals
• Review of Channels applications and onboard processes to ensure that it reflects the target market
• Deep understanding of the Channels continuum across segments – entry products, core products, secondary/cross sell products, product, and channel migrations,
• Responsible for increasing Channel knowledge amongst Sales and Frontline Teams which includes training solutions & sales tools.
• Any other duties as agreed with management

Qualifications

Minimum Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Commerce/Computer Science
• Type of Qualification: First Degree
• Field of Study: Finance and Accounting

Experience Required

Macro Generic

• Global Markets Client Experience
• 1-2 years
• Strong knowledge of relevant asset classes, products and services, client sectors, market trends and competitor awareness in the region, in addition to the risk and regulatory environment. Deep understanding in specialist area.
• 3-4 years
• Good knowledge and experience of digital transformation and CRM platforms and capabilities along with working insights within the technology environment, with domain expertise from a channel and platform perspective. Good understanding of products and channel capabilities within Financial Services, acquired through experience in a client facing role such as in Operations, Services or Client Experience.

Additional Information

Behavioral Competencies:

• Challenging Ideas
• Developing Expertise
• Embracing Change
• Following Procedures
• Generating Ideas
• Interpreting Data
• Inviting Feedback
• Making Decisions
• Producing Output
• Showing Composure
• Team Working
• Upholding Standards

Technical Competencies:

• Client Retention
• Continuous Improvement
• Customer Understanding (Business Banking)
• Data Driven Digital Marketing
• International Market Knowledge
• Product Knowledge (Business Banking)