Areas of Responsibility & brief description

• Overall Infrastructure and application support for the Region
• Provide support analysis giving optimal solutions for support
• Management of IT Infrastructure of highest uptime
• Support & overall delivery of software solutions for the region
• Project management for various IT & business projects
• Vendor management
• IT & Project Budget preparations & tracking
• Ensure control of IT budgets for the region & operate in innovative ways to ensure cost-effectiveness & also maintain standard of service
• IT governance – Policy enforcement
• Corporate IT function – Audit, quality assurance, documentation etc.
• Manage the Internal reporting
• Client Management (Internal) & overall support function
• IT Procurement in co-ordination with central IT team and implementation
• Judicious use of natural resources
• Shall adhere to the environment health and safety policy/objectives and guidelines of the organization.

Indicative KRA’s / Budgetary and Revenue Responsibilities

• Common business KRAs – Financial goals, Customer satisfaction, Employee satisfaction
• Ensure complete IT support to business in the region and handle all business escalations
• Ensuring smooth and timely rollouts of all new projects and initiatives in the region
• Ensure 100% compliance to audit norm
• Ensure compliance to vendor SLAs

Key Interactions within and outside of VFS Global

External 

• IT network and hardware partners – Regional
• Central IT
• Auditors

Internal

• Regional VFS Global staff, COOs
• Missions staff

Requirements

Qualification & Experience (Education, Experience, specific knowledge, skills, understanding, attitude)

• Education: Minimum:  BE – IT/MCA or global equivalent degree
• Additional: Post graduate (MBA) or global equivalent degree is an added advantage.
• IT – Technical certification (GNIIT, Microsoft, Cisco, SUN etc.)
• Experience: 5years and above of work experience in the field of IT
• Must have experience in working on Windows 2003 server – installation & configuration

Knowledge & Key Skills:

• Knowledge of Networking – LAN/WAN
• Internet Technology
• Email systems – Microsoft Outlook

Competencies / Personal Attributes

Behavioural competencies  

• Entrepreneurship
•  Quality & Service Orientation
• Teamwork & Collaboration
• Diversity Sensitivity
• Personal & Professional Development
• Delivering Results
• Communication
• Networking
• Leadership

Functional competencies

• Data Center Network Architechture
•  IT Operations Management
• Vendor Management
• Business Continuity