Duties/Responsibilities

• Participate in timely processing of general children and sponsor correspondences.
• Ensure high quality and timely downloading of sponsor mail from the Donor Portal.
• Ensure timely uploading of electronic children’s mail to the Letter Translation Exchange.
• Printing of the donor mail and submitting them to Implementing Partners.
• Processing of sponsor inquiries on Sponsorship system (SalesForce).
• Follow up on sponsor inquiry responses from Implementing Partners.
• Performing any other task as assigned by the supervisor

Requirements

Qualification/Experience

• Strong interpersonal communication skills; ability to work and communicate with employees of all levels.
• Good written and oral communication skills in English; fluency in Swahili required.
• Computer proficiency in general office software applications (i.e. Word, Excel, Outlook).

Education/certifications

• Bachelor’s Degree or equivalent in international development, child development, community development or a related field.