Tasks & Responsibilities

Administration

• Responsible for all the travel and administration aspects of medevac and referral cases in Nairobi in collaboration with the Travel team.
• Provide essential information to arriving staff, including visa processes (ETA), local shopping options, currency exchange and security briefings in collaboration with the ASA unit.
• Link with the MSF Sections and OC travel focal points for specific travel requirements and guidance.
• Prepare and update monthly reports in close coordination with the rest of SHU team.
• Ensure all travel-related activities, movements, and key data are consistently tracked and well-documented.
• Ensure timely and clear communication of administrative travel requirements (visas, air tickets), and that the welcome package is shared with staff in advance.
• Book and manage patient transportation (taxis to and from the airport) and provide briefings and support on local movements.
• Review of local accommodation and hotel requirements with the support of the travel/Finance/facilities/Procurement to ensure specification of administrative needs are considered.
• Ensure timely request and Process per diems, claim invoices for staff while ensuring proper documentation.

Medical Insurance and Local service Agreements

• Support MSF staff to request MSH pre-certification for staff requiring hospital admission or planned hospital appointments.
• Assist the EA HQ staff/field staff with insurance-related queries.
• Prepare and dispatch letters of undertaking to healthcare providers (e.g., The Nairobi Hospital, check-up, or vaccination centers), as per request by SHU team.
• Ensure the invoice from service providers is printed, approved and scanned, to the Finance team for Payment.
• Liaise with Ambulance Companies in Nairobi when needed for events, or individual staff health support.

Guest House Management

• Ensure comfort during the stay of the staff and Caregiver in the guest apartment, whilst providing seamless support for basic items, (Hygiene, electricity, water, internet and Gas).
• Coordinate with the Procurement Unit to ensure guest house supplies are ordered and stocked in a timely manner.
• Link with the person responsible to ensure any damage and broken items are fixed in a timely manner.

French Translation and Interpretation

• Assist French-speaking staff during medical consultations and wellness programs to facilitate clear communication with healthcare professionals.
• Ensure the employee understands the risks, benefits, and alternatives of a medical procedure before they sign consent forms.
• Support health officers in delivering sensitive or difficult health information in a way that is culturally appropriate and empathetic.
• Translate HR, health-related forms, consent documents, and medical documents from French to English and vice versa.

Data protection

• Filter and Maintain strict confidentiality of all medical and personal information.
• Uphold ethical standards in all aspects of patient care and document handling.

Other Responsibilities

• Assist in the organization of team events, meetings, and activities.
• Provide input during review/update of SHU HR/Admin policies & procedures
• Prepare handover documents and reports for follow up during absence.
• Ensure administrative work plans are updated and followed through regularly with the supervisor.

Qualifications

Language

• MANDATORY; Fluency in both written and spoken English and French.

Education

• Bachelor’s degree in Administration/Business studies or an equivalent qualification from a recognized institution and Diploma/bachelor’s degree in Nursing, Paramedic.

Experience

• Previous experience in an administrative role within the healthcare sector is highly desirable; experience with other humanitarian NGOs is an added advantage.

Competencies

Technical Competencies

• Knowledge of MS Office Tools (PPT, Excel).
• Web/internet navigation skills.

Behavioral/General Competencies

• Commitment to MSF’s Principles
• Cross-cultural Awareness
• Strategic Vision
• Results and Quality Orientation
• Service Orientation
• Planning and Organizing
• Initiative and Innovation
• High level of flexibility.
• Strong communication skills.

Conditions and Benefits:

• Job Location: MSF Eastern Africa office in Nairobi (Kenya).
• Contract: Open ended, Full-time contract.
• Start date: ASAP.
• Salary: An annual salary of EUR 18,476 at HQ Grade 6 based on a full-time appointment with an annual increment of 2% every year up to a maximum of 10 years.
• Work-life balance financial benefit; ranging between EUR 247 to 295/month based on individual & administrative status. This amount may be used to cover accommodation and utilities, transportation, etc.
• Other benefits include; 25 days of annual leave, Employer Pension contribution and medical insurance cover (staff and family) based on MSF EA terms/conditions.