Job Summary:

The incumbent will be reporting to the Retail Manager under the commercial department. He/She will be required to supervise retail station cashier, retail station customer service attendants (CSAs), and cleaners & security officers. They will be responsible for all the operations of the service station, and ensure the realization of sales and performance targets for the station. They will spearhead the customer relationship and acquisition, as well as maintenance of new customers to meet and surpass performance targets.

KEY RESPONSIBILITIES

• Ensure achievement of stations sales targets by actual achievement of set targets, prospecting for new customers and developing new business and ensuring sound customer service.
• Ensure daily sales, stock reconciliation, banking records and reporting are done in line with the company recommended format.
• Ensure sound service station staff supervision training, appraisal and development
• Management and control of station expenses and petty cash
• Ensure management and safe custody of station equipment, furniture and stationery
• Ensure sound service station public relations including good relations with the central and local governments and availability and validity of licenses required for stations operations.
• Ensure station compliance to all health, safety and Environmental issues relating to the service station operations
• Any other responsibility assigned by the Retail supervisor.

Qualifications

• A degree qualification in Business Management, Accounting, or related field;
• Experience of 5 years and above in a similar role at a busy station;
• Management experience of teams of 10 and above;
• Proficiency in handling financial transactions, managing budgets, and analysing sales data;
• Knowledge of safety regulations, environmental guidelines, and compliance standards in the gas station industry;
• Certificate of good conduct;
• Computer literate;
• Thorough understanding and in-depth knowledge of the operations of a petrol station;
• Strong focus and commitment to offering world class customer service;
• Techno savvy;
• High integrity.