ROLE SUMMARY

Store Manager is responsible for ensuring flawless execution of the assigned tasks within the store, as well as driving the retail operations to maximize sales, profitability, stock management. Responsible for delivering best in class customer experience (NPS) and business growth. Store Manager also drives people development by securing second line leaders to manage the retail operations, engage (OHI) and retain the workforce within the store.

ROLE POFILE

Maximize sales and manage transactions

Team management

• Resource availability to serve the customers and to match the customer flow in the store
• Train, develop teams to meet the customer requirements
• Skill development to face future challenges
• Overall health & safety
• Team engagement & retention (OHI)

Customer management

• Meet, interact with customer to know their preferences to enhance their experience (NPS)
• Customer retention (understand where did we gain and lose?)
• Customer safety
• Focus groups ton enhance customer experience

Service decision

• Flawless execution of services (Marketing, Human capital, Digital etc.,) needs in the store

Retail operations

• Stock, Shrinkage and Waste management (Business cycle)
• Understand competition landscape and suggest improvements
• Expertise in fresh food (Hygiene, Quality and Display)
• Implement promotion on DAY ONE – no out of stock during promotion
• Control operational cost & impact EBITDA
• Overall store maintenance (progressive maintenance and proper asset management)
• Order fulfillment and management – parameters on orders should be done correctly in the system, check in-complete orders online, on-time delivery
• Drive sustainability
• Omnichannel oriented mindset both on on-line and off-line (picking, handover, on time delivery)

Data

• Know your numbers
• Be thoughtful about the time you spend in stores, Be a merchant (be commercial)

REQUIREMENTS

QUALIFICATION AND EXPERIENCE

• Bachelor’s Degree in Business Administration
• 8+ years relevant experience in a similar role, 5+ years in a Retail Business

SKILLS

• Excellent interpersonal and communication skills
• Strong people and negotiation skills – capable to easily build relationships across all levels
• Leadership skills
• Customer-centric attitude
• Strong and pragmatic problem solving coupled with analytical capabilities
• Highly organized with strong multitasking skills