ROLE PROFILE

• Proven experience in maximizing sales performance and managing customer transactions efficiently.
• Strong leadership skills with the ability to manage team resources to match customer flow and ensure service availability.
• Demonstrated ability to train, develop, and upskill teams to meet current and future business needs.
• Solid understanding of health and safety standards with the ability to ensure a safe working and shopping environment.
• Strong customer service orientation with the ability to engage customers, understand their preferences, and support retention strategies.
• In‑depth knowledge of retail operations, including stock management, shrinkage control, waste reduction, and promotion execution.
• Ability to analyze store performance data, understand key business metrics, and make commercially driven decisions.
• Experience in managing omnichannel retail operations, including order fulfillment, on‑time delivery, and alignment of online and offline customer experience.

REQUIREMENTS

• Bachelor’s Degree in Business Administration (Master’s Degree preferred).
• 8+ years of relevant experience, including 5+ years in a retail business.
• Excellent interpersonal and communication skills.
• Strong leadership abilities with proven capability to guide and develop teams.
• Analytical and pragmatic problem‑solving skills with strong decision‑making capability.
• Highly organized, with strong multitasking and time‑management skills.