Vivo’s mission is to create economic opportunities in Africa through fashion. Our vision is to see Africa Dressing the World. Vivo was founded by Wandia Gichuru and Anne Marie Burugu in 2011

Job Purpose

The Store Manager is responsible for achieving store revenue and profitability targets, as well as representing our Brands and ensuring high-quality standards in the day-to-day operations of the store. This job requires a high level of obsessive attention to detail, ensuring the accuracy of data and records at all times while promoting operational efficiency. The store manager should be 100% customer-centric and have high emotional intelligence and in-depth knowledge of customer service. You will aim to achieve targets by offering a best-in-class customer and brand experience.

Key Responsibilities

• Visual Merchandising
• Grow store revenue & and profitability on a monthly and quarterly basis
• Set and achieve store-based targets against all retail KPIs including conversion, basket size, footfall, MSI, and average selling price.
• Store Operations & Maintenance
• Be responsible and accountable for all stock movement and activities; stock management practices at the store including stock counts, stock-takes, and ensuring that all operating requirements are met.
• Deliver exceptional customer service.
• Manage, motivate, and measure the performance of the store sales team to ensure
• laid down guidelines.

Requirements

Key Skills

• Excellent verbal and written communication skills.
• Attention to detail.
• Customer service skills.
• Dependable and with a high level of integrity

Qualifications & Experience

• A Degree in Sales, Fashion, Marketing, or Business related course from a recognized university.
• At least 5 years of relevant experience in a customer-facing/ sales role.
• Inventory Management & Visual Merchandising.
• Adept in Visual merchandising & and fashion Styling.