Key Responsibilities

Strategic Account Expansion

• Develop and execute a comprehensive account strategy to expand Hugo’s presence within a major technology organization
• Build relationships with stakeholders across multiple teams, business units, and operational groups
• Identify whitespace opportunities where Hugo’s services can create measurable operational value
• Revenue Growth
• Generate and close new opportunities across Hugo’s full portfolio of BPO services
• Lead discovery conversations to understand operational challenges and outsourcing needs
• Design tailored service solutions aligned with client goals and internal priorities
• Enterprise Relationship Development
• Build trusted relationships with senior stakeholders and decision makers
• Develop a deep understanding of internal structures, budgets, and operational priorities
• Position Hugo as a strategic partner capable of supporting multiple operational functions

Internal Collaboration

• Partner closely with Hugo’s delivery, operations, and executive teams to design solutions
• Coordinate cross functional resources to pursue and close strategic opportunities
• Maintain strong CRM discipline and account visibility

What Success Looks Like

• Expansion of Hugo’s footprint across multiple teams and programs
• Consistent generation of new opportunities within the strategic account
• Strong executive relationships and long term partnership growth
• Successful delivery of large scale outsourcing programs

Qualifications and Experience

• Experience selling BPO, outsourcing, or complex services to large enterprise organizations
• Demonstrated ability to navigate complex organizations with multiple stakeholders
• Proven track record of expanding large strategic accounts