Job Summary:

TechnoServe seeks a Knowledge Management and Communications (KMC) Manager for an anticipated local food systems program in Kenya. The KMC will report to the Chief of Party and be responsible for developing and rolling out the program’s learning and communications strategy, working closely with the program’s MEL Senior Manager.

Primary Functions & Responsibilities:

External Communications and Campaigns:

• Conduct global and county-level Knowledge Management Assessments.
• Establish and manage the program’s knowledge hub platform to systematically identify case studies and record best practices that will be shared with a wide range of audiences and key stakeholders (food processors, input suppliers, development partners, and public sector).
• Lead the implementation of the program’s communication framework and ensure that the strategy is aligned with the program’s global priorities.
• Capture and disseminate stories that demonstrate program impact through increased accountability, cross-sectoral collaboration, fostered trust, and sustainability.
• Engage with academic institutions and other relevant publication platforms to develop thought pieces highlighting program success.
• Actively seek out new and creative ways to effectively develop and reach the program’s global network via online platforms.
• Lead the preparation, production, design, and dissemination of advocacy and communications products (e.g., media packets, news releases, brochures, Q&As, presentations, briefing notes, speeches, newsletters, etc.).
• Maintain a communications calendar with key events, dates, and deadlines throughout the year.

Stakeholder Engagement:

• Support the organization and management of stakeholder meetings and ensure that knowledge products and resources developed are shared and referenced by appropriate target audiences.
• Support the organization of industry and sector-wide trainings, learning sessions, events, high-level roundtables, and all range of advocacy activities initiated under the program.
• Lead the delivery of reports resulting from the above-mentioned range of advocacy and engagement initiatives, working closely with relevant USAID and regional program hubs.
• Lead the curation and updating of stakeholder mapping and prepare relevant communication materials to partners.
• Oversee all KMC-related sub-agreements and coordinate partner and consultant efforts in KMC-related program implementation.
• Cultivate a community of practice and map existing communications networks that will be interested in TechnoServe’s (and the wider program’s) local food systems practice.
• Work with USAID to finalize new tools, manuals, technical briefs, etc., including copyediting, layout, design, printing, and dissemination.

Requirements

Basic Qualifications:

• Bachelor’s Degree + 7 years relevant experience OR Master’s Degree + 5 years relevant experience (Communications, Marketing, Nutrition, or Social sciences).
• 5 years of experience with knowledge management and communications methods and approaches in an international development context.
• Knowledge of the Kenya donor context and key players in donor programming.

Preferred Qualifications:

• Experience with webinars and online learning platforms (Zoom, Google Meets, etc.)
• Proficiency with Canva or Adobe Creative Suite (InDesign, Photoshop, Illustrator, Acrobat, and Premiere). Graphic design experience a plus.
• Experience with marketing tools such as Hubspot, Constant Contact, MailChimp, and Salesforce.

Required Languages

• Fluency in English with excellent oral and written communication skills required.

Knowledge, Skills and Abilities:

• Exceptional written, oral, interpersonal, and presentation skills. Demonstrated ability to capture, synthesize, and present programming and organizational successes and lessons learned.
• Demonstrated ability to convey messages through clear and concise writing.
• Strong analytical, program management, and analytical skills.