ABOUT THE ROLE

The role will be mostly remote with travel to our school campuses in Tatu and Athi from time to time. You will also need to have a personal laptop and access to internet connectivity.

Key responsibilities for the role include:

• Addressing parental inquiries about the necessity of the requested information.
• Collecting parent and student data by specified field and document criteria.
• Maintaining a record of contacted parents, tracking callbacks and unanswered calls for effective follow-up and email tracking.
• Gathering data and recording the information into databases, which may involve data and document retrieval from sources such as Google Forms, documents, and phone calls.
• Extracting data from documents and subsequently entering it into the database.
• Collaborating with and following up with parents to acquire necessary information.
• Timely and accurate data entry into the relevant database.
• Rectifying errors and organising information to facilitate swift and accurate data capture.

Skills and Qualifications required:

• Bachelor’s Degree/ Diploma in Business, Commerce, Economics, Statistics, Social Sciences
• Working/ volunteer experience in customer service is desirable and an added advantage
•  You have great client relationship management skills to maintain professional communication with parents and maintain a high level of customer satisfaction
• You possess some experience or open to learning the Google software suite (Google Calendar, Docs, Sheets, GMail, etc.) as well as Microsoft Office (Word, Excel, Powerpoint)
• You are a great communicator. You are able to provide clear and effective written and verbal communication.
• You have excellent organizational, planning and time management skills – you are able to handle many moving parts while maintaining high standards of excellence
• You are proactive and have an enthusiastic approach to work.
• You are excited about our organizational culture and in particular, you are fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback.