Roles and responsibilities

The Project Coordinator (Master Trainer) will provide technical leadership for the delivery of the NYOTA Business Development Services (BDS) package to refugee youths. The Coordinator will ensure that BDS training is practical, inclusive, contextually appropriate and delivered to the required quality standards.

The Coordinator will lead and support the Training of Trainers (ToT), support coaching   and technical supervision of  BDS trainers to ensure consistent and effective delivery. The Coordinator will contribute to programme quality assurance, monitoring, learning, and reporting, ensuring that training outcomes are effectively tracked and continuously improved.

The role will support youth participants to establish, strengthen, and sustain viable businesses, enhancing their employability, entrepreneurship, and economic resilience responding to realities in refugee set ups.

Working under the overall supervision of the Task Team Leader and in close coordination with MSEA and other relevant stakeholders, the Coordinator will help ensure the achievement of project objectives, the quality of service delivery, and the attainment of measurable results.

• Coordinate the delivery of training and capacity-building activities within the assigned area of responsibility, ensuring quality and consistency with approved programme standards and methodologies.
• Provide technical support and guidance to trainers, facilitators and other relevant programme staff to strengthen the quality of programme delivery.
• Lead or support training of trainers, coaching and capacity-building activities, including assessing training needs, observing delivery and providing structured feedback.
• Conduct routine quality assurance of training activities, methodologies, materials and delivery approaches, and follow up on identified quality gaps.
• Promote practical, inclusive and participant-centred learning approaches that are responsive to participant needs and the operational context.
• Contribute to programme monitoring, learning and quality improvement through collection and analysis of feedback, documentation of lessons learned and identification of recommendations for programme adaptation.
• Ensure accurate and timely documentation, monitoring and reporting of training and related programme activities in accordance with NRC requirements.
• Promote safeguarding, protection, PSEA, accountability and Safe and Inclusive Programming principles throughout programme delivery.
• Coordinate and collaborate effectively with relevant NRC teams, partners and stakeholders to support quality programme implementation.
• Compliance and adherence to NRC policies, guidance and procedures, and a specific responsibility for the functions policies and procedures

Responsibilities

• Lead the delivery and quality assurance of the approved NYOTA BDS curriculum across assigned locations, ensuring consistent application of the approved training methodology, standards, delivery schedules and MSEA requirements.
• Facilitate practical, experiential and participant-centred BDS sessions, adapting examples, case studies and exercises to local market realities, refugee and host-community contexts, and participants’ literacy, language, ability and learning needs.
• Deliver and reinforce core business skills, including financial literacy, record keeping, marketing, customer relations, business planning, digital tools and market access, alongside entrepreneurial mindset and socio-emotional skills such as initiative, resilience, communication, teamwork, goal setting and problem solving.
• Connect classroom learning to participants’ existing businesses, business ideas and market opportunities, providing technical guidance on enterprise development, market identification, business challenges and relevant market, value-chain, financial and business-network linkages.
• Lead or co-facilitate approved Training of Trainers (ToT) programmes, assess trainer readiness, conduct trainer observations and provide ongoing coaching and structured feedback to address identified training delivery gaps.
• Work closely with mentors to ensure mentorship reinforces the BDS curriculum and responds to participants’ business needs, including providing technical guidance, supporting referrals and contributing to structured post-training follow-up.
• Conduct routine quality assurance of BDS training sessions, materials, attendance, trainer deployment and participant engagement, and follow up on identified gaps to ensure consistent delivery across assigned locations.
• Collect and analyse participant and trainer feedback and use findings, together with implementation experience, to recommend adaptations and improvements to BDS delivery.
• Maintain accurate training records, attendance documentation and required programme data, and ensure training and progress reports are submitted within agreed timelines.
• Document lessons learned, good practices, implementation challenges and recommendations to support programme learning, adaptation and reporting.
• Ensure gender-responsive, disability-inclusive, culturally appropriate and safe learning approaches are applied throughout NYOTA BDS delivery, including appropriate confidential feedback and referral mechanisms.
• Coordinate closely with the NYOTA Team Lead/Manager, BDS Officers, trainers, mentors and other programme teams, and engage with MSEA and relevant government, UN, NGO, private-sector and community stakeholders as required.
• Support the delivery of business information, networking and market-linkage activities as assigned.
• Any other tasks as delegated by the line manager.

Qualifications

• Bachelor’s degree in entrepreneurship, business management, business administration, economics, development studies, livelihoods or a related field.
• Minimum three (3) years of specific experience and demonstrated technical capacity in implementing BDS and/or entrepreneurship programmes, including business/entrepreneurship training.
• Proficiency in written and spoken English and Kiswahili.
• Knowledge of Swahili, Arabic, French or other languages commonly used in Kenyan refugee settings is an advantage.
• Experience working in Kakuma/Kalobeyei and/or Dadaab is highly desirable.

What you will do:

The BSD Officer will provide practical, structured and supportive guidance to NYOTA youth to help them apply BDS learning, address business challenges, strengthen their businesses and pursue viable market opportunities. The Mentor will use their own business experience and knowledge to provide strategic advice, facilitate learning and networking, encourage accountability and resilience, and refer mentees to appropriate BDS, market, financial or other support when needs fall outside the scope of mentorship.

• Provide business development and entrepreneurship support within the assigned area of responsibility, in accordance with NRC programme standards, tools and approaches.
• Support participants to strengthen their knowledge and capacity in business development, entrepreneurship and sustainable livelihood opportunities.
• Facilitate access to relevant business development opportunities, including markets, value chains, financial services, business networks and other relevant support services.
• Promote inclusive, safe and accountable programme delivery, ensuring appropriate consideration of gender, disability and other barriers to participation.
• Contribute to programme monitoring, learning and quality improvement by identifying and sharing achievements, challenges, lessons learned and good practices.
• Coordinate and collaborate effectively with relevant NRC teams, partners and stakeholders to support quality programme implementation.
• Provide technical support, guidance, coaching and capacity building to colleagues with business development and mentorship responsibilities, including contributing to the induction and development of new staff.
• Ensure accurate and timely documentation and reporting of assigned programme activities in accordance with NRC requirements.
• Represent NRC professionally and ensure compliance with NRC policies, guidance, procedures, Code of Conduct and relevant programme standards.
• Compliance and adherence to NRC policies, guidance and procedures, and a specific responsibility for the functions policies and procedures

Responsibilities

Specific responsibilities:

• Conduct at least four mentorship sessions over four months for assigned participants, in accordance with the approved Mentorship Guide, work plans and programme objectives.
• Create a professional, respectful and safe mentorship environment where participants can openly discuss business ideas, challenges and progress.
• Provide practical guidance on business planning, financial management, marketing, customer relations, operations, pricing and record keeping.
• Reinforce Business Development Services (BDS) training and support mentees to apply acquired knowledge and skills to their businesses or business ideas.
• Support mentees to establish realistic business goals, monitor progress, identify challenges and develop practical action plans.
• Maintain regular follow-up and coaching with assigned mentees and identify needs for additional technical assistance or referral.
• Support mentees to identify business opportunities, address business challenges and connect with relevant markets, value chains, financial services, cooperatives, business networks and entrepreneurship support services.
• Encourage resilience, initiative, confidence, teamwork and problem-solving skills that support sustainable entrepreneurship.
• Apply safeguarding, PSEA, confidentiality, non-discrimination, gender-responsive and disability-inclusive approaches throughout mentorship activities.
• Maintain accurate records of mentorship sessions, beneficiary confirmations, business progress and participant feedback, and submit required reports within agreed timelines.
• Coordinate closely with the relevant NYOTA project team, trainers, facilitators, instructors, MSEA and other stakeholders to ensure mentorship activities are aligned with the wider BDS intervention and complementary support services.
• Participate in programme review, monitoring and learning activities and contribute feedback and lessons from mentorship implementation to improve programme quality.
• Any other tasks as delegated by the line manager.

Qualifications

What you will bring

Professional competencies

• Bachelor’s degree in Business Management, Entrepreneurship, Commerce, Economics, Development Studies, Livelihoods or a related field, with at least 2 years’ relevant experience in business mentorship, enterprise coaching or advisory services.
• Practical entrepreneurship and business management experience.
• Experience supporting entrepreneurs through business challenges and growth decisions.
• Knowledge of the local micro and small enterprise and market context.
• Ability to provide mentorship and practical coaching to youth.
• Understanding of inclusive, gender-responsive and culturally sensitive approaches.
• Knowledge of the refugee and host-community context in Kakuma/Kalobeyei and/or Dadaab is an advantage.

What you will do:

The Project Coordinator (Master Trainer) will provide technical leadership for the delivery of the NYOTA Business Development Services (BDS) package to refugee youths. The Coordinator will ensure that BDS training is practical, inclusive, contextually appropriate and delivered to the required quality standards.

The Coordinator will lead and support the Training of Trainers (ToT), support coaching   and technical supervision of  BDS trainers to ensure consistent and effective delivery. The Coordinator will contribute to programme quality assurance, monitoring, learning, and reporting, ensuring that training outcomes are effectively tracked and continuously improved.

The role will support youth participants to establish, strengthen, and sustain viable businesses, enhancing their employability, entrepreneurship, and economic resilience responding to realities in refugee set ups.

Working under the overall supervision of the Task Team Leader and in close coordination with MSEA and other relevant stakeholders, the Coordinator will help ensure the achievement of project objectives, the quality of service delivery, and the attainment of measurable results.

• Coordinate the delivery of training and capacity-building activities within the assigned area of responsibility, ensuring quality and consistency with approved programme standards and methodologies.
• Provide technical support and guidance to trainers, facilitators and other relevant programme staff to strengthen the quality of programme delivery.
• Lead or support training of trainers, coaching and capacity-building activities, including assessing training needs, observing delivery and providing structured feedback.
• Conduct routine quality assurance of training activities, methodologies, materials and delivery approaches, and follow up on identified quality gaps.
• Promote practical, inclusive and participant-centred learning approaches that are responsive to participant needs and the operational context.
• Contribute to programme monitoring, learning and quality improvement through collection and analysis of feedback, documentation of lessons learned and identification of recommendations for programme adaptation.
• Ensure accurate and timely documentation, monitoring and reporting of training and related programme activities in accordance with NRC requirements.
• Promote safeguarding, protection, PSEA, accountability and Safe and Inclusive Programming principles throughout programme delivery.
• Coordinate and collaborate effectively with relevant NRC teams, partners and stakeholders to support quality programme implementation.
• Compliance and adherence to NRC policies, guidance and procedures, and a specific responsibility for the functions policies and procedures

Specific responsibilities:

• Lead the delivery and quality assurance of the approved NYOTA BDS curriculum across assigned locations, ensuring consistent application of the approved training methodology, standards, delivery schedules and MSEA requirements.
• Facilitate practical, experiential and participant-centred BDS sessions, adapting examples, case studies and exercises to local market realities, refugee and host-community contexts, and participants’ literacy, language, ability and learning needs.
• Deliver and reinforce core business skills, including financial literacy, record keeping, marketing, customer relations, business planning, digital tools and market access, alongside entrepreneurial mindset and socio-emotional skills such as initiative, resilience, communication, teamwork, goal setting and problem solving.
• Connect classroom learning to participants’ existing businesses, business ideas and market opportunities, providing technical guidance on enterprise development, market identification, business challenges and relevant market, value-chain, financial and business-network linkages.
• Lead or co-facilitate approved Training of Trainers (ToT) programmes, assess trainer readiness, conduct trainer observations and provide ongoing coaching and structured feedback to address identified training delivery gaps.
• Work closely with mentors to ensure mentorship reinforces the BDS curriculum and responds to participants’ business needs, including providing technical guidance, supporting referrals and contributing to structured post-training follow-up.
• Conduct routine quality assurance of BDS training sessions, materials, attendance, trainer deployment and participant engagement, and follow up on identified gaps to ensure consistent delivery across assigned locations.
• Collect and analyse participant and trainer feedback and use findings, together with implementation experience, to recommend adaptations and improvements to BDS delivery.
• Maintain accurate training records, attendance documentation and required programme data, and ensure training and progress reports are submitted within agreed timelines.
• Document lessons learned, good practices, implementation challenges and recommendations to support programme learning, adaptation and reporting.
• Ensure gender-responsive, disability-inclusive, culturally appropriate and safe learning approaches are applied throughout NYOTA BDS delivery, including appropriate confidential feedback and referral mechanisms.
• Coordinate closely with the NYOTA Team Lead/Manager, BDS Officers, trainers, mentors and other programme teams, and engage with MSEA and relevant government, UN, NGO, private-sector and community stakeholders as required.
• Support the delivery of business information, networking and market-linkage activities as assigned.
• Any other tasks as delegated by the line manager.

What you will bring

 professional competencies

• Bachelor’s degree in entrepreneurship, business management, business administration, economics, development studies, livelihoods or a related field.
• Minimum three (3) years of specific experience and demonstrated technical capacity in implementing BDS and/or entrepreneurship programmes, including business/entrepreneurship training.
• Proficiency in written and spoken English and Kiswahili.
• Knowledge of Swahili, Arabic, French or other languages commonly used in Kenyan refugee settings is an advantage.
• Experience working in Kakuma/Kalobeyei and/or Dadaab is highly desirable.
• Demonstrated experience working with youth and vulnerable populations, preferably in refugee or displacement-affected settings.
• Demonstrated experience delivering Training of Trainers and coaching or supervising trainers.
• Practical experience supporting early-stage businesses in the micro and small enterprise sector.
• Understanding of gender-responsive and disability-inclusive programming.
• Strong facilitation, communication, coaching and interpersonal skills.

What you will do: 

The BSD Officer will provide practical, structured and supportive guidance to NYOTA youth to help them apply BDS learning, address business challenges, strengthen their businesses and pursue viable market opportunities. The Mentor will use their own business experience and knowledge to provide strategic advice, facilitate learning and networking, encourage accountability and resilience, and refer mentees to appropriate BDS, market, financial or other support when needs fall outside the scope of mentorship.

• Provide business development and entrepreneurship support within the assigned area of responsibility, in accordance with NRC programme standards, tools and approaches.
• Support participants to strengthen their knowledge and capacity in business development, entrepreneurship and sustainable livelihood opportunities.
• Facilitate access to relevant business development opportunities, including markets, value chains, financial services, business networks and other relevant support services.
• Promote inclusive, safe and accountable programme delivery, ensuring appropriate consideration of gender, disability and other barriers to participation.
• Contribute to programme monitoring, learning and quality improvement by identifying and sharing achievements, challenges, lessons learned and good practices.
• Coordinate and collaborate effectively with relevant NRC teams, partners and stakeholders to support quality programme implementation.
• Provide technical support, guidance, coaching and capacity building to colleagues with business development and mentorship responsibilities, including contributing to the induction and development of new staff.
• Ensure accurate and timely documentation and reporting of assigned programme activities in accordance with NRC requirements.
• Represent NRC professionally and ensure compliance with NRC policies, guidance, procedures, Code of Conduct and relevant programme standards.
• Compliance and adherence to NRC policies, guidance and procedures, and a specific responsibility for the functions policies and procedures

Specific responsibilities:

• Conduct at least four mentorship sessions over four months for assigned participants, in accordance with the approved Mentorship Guide, work plans and programme objectives.
• Create a professional, respectful and safe mentorship environment where participants can openly discuss business ideas, challenges and progress.
• Provide practical guidance on business planning, financial management, marketing, customer relations, operations, pricing and record keeping.
• Reinforce Business Development Services (BDS) training and support mentees to apply acquired knowledge and skills to their businesses or business ideas.
• Support mentees to establish realistic business goals, monitor progress, identify challenges and develop practical action plans.
• Maintain regular follow-up and coaching with assigned mentees and identify needs for additional technical assistance or referral.
• Support mentees to identify business opportunities, address business challenges and connect with relevant markets, value chains, financial services, cooperatives, business networks and entrepreneurship support services.
• Encourage resilience, initiative, confidence, teamwork and problem-solving skills that support sustainable entrepreneurship.
• Apply safeguarding, PSEA, confidentiality, non-discrimination, gender-responsive and disability-inclusive approaches throughout mentorship activities.
• Maintain accurate records of mentorship sessions, beneficiary confirmations, business progress and participant feedback, and submit required reports within agreed timelines.
• Coordinate closely with the relevant NYOTA project team, trainers, facilitators, instructors, MSEA and other stakeholders to ensure mentorship activities are aligned with the wider BDS intervention and complementary support services.
• Participate in programme review, monitoring and learning activities and contribute feedback and lessons from mentorship implementation to improve programme quality.
• Any other tasks as delegated by the line manager.

Qualifications

What you will bring

professional competencies:

• Bachelor’s degree in Business Management, Entrepreneurship, Commerce, Economics, Development Studies, Livelihoods or a related field, with at least 2 years’ relevant experience in business mentorship, enterprise coaching or advisory services.
• Practical entrepreneurship and business management experience.
• Experience supporting entrepreneurs through business challenges and growth decisions.
• Knowledge of the local micro and small enterprise and market context.
• Ability to provide mentorship and practical coaching to youth.
• Understanding of inclusive, gender-responsive and culturally sensitive approaches.
• Knowledge of the refugee and host-community context in Kakuma/Kalobeyei and/or Dadaab is an advantage.