Key Responsibilities

• Emergency Support -Be available 24/7 during customer travel.
• Ground Inquiries -Manage bookings and verify payments on ground
• Complaint resolution -Collaborate on safari-related complaints with the relevant departments i.e. reservations and transport team.
• Procedures and escalation -Follow established procedures for issue resolution and meet the customers for major issue resolution
• Refunds -Handle refunds to the customers as approved and directed.

Qualifications

• Excellent knowledge of the tourism industry and current trends
• Knowledge of major safari destinations in Kenya
• Strong communication skills with proficiency in English
• Proficiency in speaking either French/Spanish is a must
• Critical thinker and problem solver
• At least 2 years of experience in a similar role
• Degree/Diploma in travel and tourism management, hospitality, or similar relevant education

Key Responsibilities

• HR Administration & Records: Maintain employee information, organize HR documents, and ensure data accuracy.
• Coordination & Scheduling: Arrange interviews, meetings, and training sessions.
• Payroll Support: Assist with timesheets and payroll processing to ensure accurate compensation.
• Employee Support & Engagement: Respond to HR-related queries, support engagement initiatives, and assist with performance reviews.
• Training & Development

Qualifications

• At least 6 months to 1 year internship experience
• Degree/Diploma in Human Resource Management
• Tech savvy and high proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• High level of confidentiality
• Knowledge in Health and safety regulations is an advantage

Cleaner responsibilities

• Office Cleaning – Sweep, mop, vacuum, and dust all office areas; ensure a tidy and hygienic environment
• Meeting rooms and events -Prepare rooms to be clean, well-arranged, and ready for use, with support for events when needed.
• Maintenance & Supplies – Report issues promptly and replenish hygiene or office supplies to sustain a safe, welcoming environment

Cook responsibilities

• Meal Preparation -Prepare and serve meals for staff each day
•  Kitchen Hygiene -Maintaining cleanliness in the kitchen and dining areas
• Guest Support – Help with meals for meetings, visitors, and events; report equipment issues promptly

Qualifications

• Previous experience in office cleaning or cooking roles.
• At least 2 years of experience in cooking for a large number of team members on a daily basis
• ertificate/Diploma in cooking
• Ability to work independently and manage time efficiently.
• Friendly and approachable personality with a focus on service.

Key Responsibilities

• Patrolling and monitoring – review on activities on the company’s premises regularly
• Property safety -Ensure the safety of company property within the premises
• Access Control -Controlling the entrance and exit of employees, visitors, and vehicles according to set protocols and update on any security measures that need to be put in place
• Reporting -Providing detailed reports on daily and weekly activities
• Policy compliance -Ensure compliance with company security policies and legal protocols

Qualifications

• Minimum three (3) years of relevant work experience as a Security guard or equivalent role in a reputable organization
• Excellent verbal and written communication
• First Aid Training (added advantage)
• Computer literacy is an added advantage