Responsibilities

• Develop, implement, and maintain laboratory quality assurance programs.
• Establish and maintain quality control (QC) procedures to ensure the accuracy of test results
• Monitor laboratory activities to ensure compliance with established quality standards and regulations.
• Ensure compliance with national and international regulatory bodies
• Prepare and coordinate laboratory accreditation and certification processes.
• Maintain documentation for audits and inspections, ensuring readiness for regulatory reviews.
• Conduct regular internal audits to assess laboratory compliance with quality standards.
• Identify non-conformities and implement corrective and preventive actions (CAPA).
• Analyze laboratory performance data and report findings to management.
• Develop, review, and update laboratory SOPs to align with best practices and regulatory requirements.
• Ensure laboratory staff adhere to SOPs and provide training when updates occur.
• Develop and conduct quality assurance training programs for laboratory personnel.
• Evaluate staff competency in performing laboratory tests and maintaining quality standards.
• Promote a culture of continuous improvement and quality awareness within the laboratory.
• Investigate laboratory errors, incidents, and deviations, ensuring appropriate documentation and resolution.
• Conduct risk assessments and recommend improvements to reduce quality-related risks.
• Implement and monitor proficiency testing programs.
• Ensure proper calibration and maintenance of laboratory equipment
• Monitor reagent and supply quality to prevent contamination or expired materials from affecting test results.
• Support the laboratory to attain ISO 15189:2012 Accreditation.

Qualifications

• Minimum of 3-5 years of experience in a clinical laboratory, with a focus on quality assurance.
• Registration Certificate and valid practicing license issued by KMLTTB.
• Knowledge of laboratory regulations, accreditation standards, and quality management systems.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and leadership abilities.
• Proficiency in Healthcare management information systems and Microsoft Office applications.
• Must Be trained on ISO 15189:2012
• Experience working in an ISO 15189:2012 accredited Laboratory.
• Certificate in computer application

Education

• Bachelor’s Degree or Higher Diploma in Medical Laboratory Science and Technology or its equivalent
• Certification in Quality Assurance, Laboratory Management, or related field preferred.

Responsibilities

• Prepare, dispense, and review prescriptions to ensure accuracy and compliance with legal and ethical standards.
• Monitor inventory levels and ensure the availability of essential medicines.
• Maintain records of all medications dispensed and controlled substances.
• Provide guidance on the safe use of medications to patients and healthcare professionals.
• Assess patient history to prevent adverse drug interactions.
• Educate patients on dosage, side effects, and potential interactions of prescribed medications.
• Ensure compliance with hospital policies, regulations, and national healthcare guidelines.
• Participate in drug safety programs and report adverse drug reactions.
• Maintain up-to-date knowledge of new drugs and treatment protocols.
• Work alongside clinicians, nurses, and other healthcare professionals to optimize treatment plans.
• Conduct training sessions for hospital staff on medication safety and best practices.
• Participate in hospital-wide quality improvement programs.

Qualifications

• Valid pharmacy license and registration with the relevant regulatory authority.
• Proven experience as a pharmacist in a hospital or healthcare setting.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a multidisciplinary healthcare team.
• Attention to detail and strong problem-solving skills.

Education

• Bachelor’s degree in Pharmacy (BPharm, or equivalent).

• Facilitating pre-authorization patient process of admissions, surgical, and discharges are conducted effectively.
• Providing exemplary customer service to internal and external customers.
• Handling comprehensively all inquiries and directing accordingly from within and externally in a timely way.
• Booking and following up on specialized clinics for patients with appointments with specialists at the hospital.
• Assisting in the patient discharge process and ensuring is timely and effective.
• Receiving patients, ascertaining the nature of the visit, and directing visitors to appropriate services needed.
• Assisting in running patient bills after service delivery.
• Managing the patient queue at the reception to avoid overcrowding.
• Answering queries from patients, pertaining to billed drugs among others.
• Preparing insurance claims daily, weekly and monthly reports to the Head of department customer care.
• Generating invoices for insurance claims for payment and following up on insurance claims submitted previously for payment approvals.
• Answering telephone and electronic inquiries and relaying telephone calls and messages

Qualifications

• Minimum of 2 years of relevant experience.
• Excellent organizational and time management skills with the ability to multitask.
• Excellent communication skills.

Education

• Diploma in Business Administration or Public Relations, Communication, Customer Service from a recognized institution.

Responsibilities

• Assisting in improving the visibility and brand image of the company
• Assisting in the administration of Search Engine Optimization (SEO) work
• Ensuring all branches have all the required marketing materials
• Organizing medical camps and performing outreach programs
• Responsible in creating content for the campaigns
• Responsible for conducting market intelligence
• Carrying out internal feedback from all clients
• Offering customer service trainings to the in-house team
• Contributing to internal and external meetings from a marketing perspective
• Carrying out all social media activities for the organization
• Maintaining awareness of competitor activity and general healthcare updates
• Ensuring effective, branded marketing communications including the company website, social media, print communication, and advertising

Qualifications

• A minimum of 2 years relevant experience in a busy marketing environment
• Ability to prioritize and work on own initiative to ensure key objectives are met
• Knowledge in graphic designing will be an added advantage

Education

• Degree or Diploma in Sales & Marketing or a business-related course from a recognized institution.

Responsibilities

• Performing authorized dental procedures including cleaning teeth, removing plagues, replacing missing teeth, filling cavities, rebuilding of broken teeth and removing severely damaged teeth in a safe and sterile environment while providing quality dental experience during the procedure.
• Preparing treatment rooms, instruments and tray setups for dental procedures.
• Conducting dental health education to patients.
• Offering counselling to patients who require reassurance.
• Managing inventory of the equipment and supplies at the dental unit, including preparing orders as needed to avoid stock outs.
• Implementing and adhering to infection prevention protocols including autoclaving instruments after use, cleaning the dental procedure’s space and storage of the clean instruments.
• Analysing x-rays and evaluating dental needs as necessary including medical history review and dental charting.
• Treating and helping to prevent gum disease.
• Providing instruction on dental care and writing prescriptions for patients.
• Recording keeping and Inventory.
• Maintaining dental files for all patients.
• Writing weekly /monthly reports.

Qualifications

• Valid Practicing License
• Registered by Oral Health Association of Kenya
• Minimum of 2 years of working experience as a COHO
• Excellent computer skills

Education

• Diploma in Community Health