PURPOSE:

Reporting to the Director Risk & Compliance, the role-holder will be responsible for providing administrative support, primarily to the Director, Risk &Compliance, as well as handle project assignments and support for the senior R&C leadership team.  This position requires a high level of discretion and confidentiality and the ability to manage relationships both internally and externally.

PRIMARY RESPONSIBILITIES:

• Provide administrative support for Director, Risk & Compliance with the ability to understand and anticipate challenges facing leadership executives and be able to manage/reschedule priorities effectively and proactively;
• Works independently, proactively, and uses sound judgement skills daily;
• Schedule meetings, prepare meeting logistics, coordinate preparation and distribution of materials, maintain calendar, and assign tasks, etc;
• Compose correspondence for Director, Risk & Compliance signature;
• Prepares a variety of correspondence, forms, contracts, lists, requisitions, memoranda, letters, complex reports and other documents, formats, proofread materials to assure accuracy;
• Support the requisition of departmental stationery, Request For Proposal (RFP)/Request For Quotation (RFQ);
• Follow up and update matters for follow up assigned to the Director and the department as a whole;
• Coordinate with Director, Risk & Compliance and Board Secretary to ensure timely, submission of accurate, and comprehensive board reports per subsidiary and region;
• Prepares agenda and minutes related to the Departmental meeting and other meetings as assigned;
• Assist with preparing the annual budget for Risk & Compliance Department;
• Serve as liaison between Director, Risk & Compliance and outside entities;
• Research and provide recommendations on special projects/assignments;
• Manage incoming and outgoing telephone calls and email;
• Maintains a variety of complex files and records often involving confidential materials;
• Proofread complex Risk and Compliance documents;
• Perform research, compile information, reports and spreadsheets;
• Handle sensitive/confidential information requiring a high level of discretion; analyze problems and suggest solutions; and
• Any other related projects and duties as assigned from time to time.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

Education

• Bachelor’s degree in law, Finance or Business or a Related field
• Professional Qualification    MS Word, Excel, PowerPoint.
• Ability to learn risk management and data analytics software applications

Experience Required:

• Relevant experience    4
• Risk Management experience    Added advantage

PURPOSE:

Reporting to the Benefits Payment Manager, the role holder will fulfil promises and obligations of risks assumed by the company on behalf of its clients by efficiently processing all certain and uncertain claims and settling within the stipulated timelines.

PRIMARY RESPONSIBILITIES:

• Register, analyze and process all reported uncertain claims and advice clients on the required claims supporting documents
• Verify and authorize processed claims up to specified limits;
• Resolve customer complaints and disputes swiftly, fairly and diplomatically;
• Analyze policies due for certain claims and process the claims within stipulated timelines.
• Communicate risk improvement measures for implementation to the underwriting department by monitoring claims experience trends.
• Prepare various claims analysis reports for clients and management consumption.
• Initiate claim recoveries, in conjunction with the reinsurance officer, from the reinsurer.
• Process all surrender payments within the stipulated timelines

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

• Education    Bachelor’s Degree    Bachelor Degree in Actuarial, Statistics or a business-related field.

Professional Qualifications

• AIIK, ACII or LOMA – Added advantage

 Experience Required:

• Relevant experience    Three (3) years’ relevant experience

PURPOSE:

Reporting to the Compliance Manager, the role holder will be responsible for ensuring that the Company is compliant to Money laundering, Counter-terrorism Financing and Proliferation Financing laws. This role will ensure that the Company complies with Regulatory guidelines, internal AML Policies and Procedures as well as global best practice in detection of money laundering, terrorism financing and other financial crimes.

PRIMARY RESPONSIBILITIES:

• Support in the implementation of the Group-wide Compliance Framework.
• Implement the AML/CFT Compliance program for CIC Group.
• Collaborate with cross-functional teams to optimize onboarding, screening, and transaction monitoring workflows.
• Answer Business queries and support Regional Offices on matters related to onboarding workflows and transaction monitoring.
• Investigate alerts generated by Reis AML to identify and assess potential money laundering/terrorism financing risks.
• Escalate cases of concern and coordinate with relevant teams to implement corrective actions or reporting.
• Perform enhanced due diligence for High Risk Customers and file suspicious activities reports with Financial Reporting Centre where necessary.
• Analyze patterns and trends in transactions to identify unusual behavior and recommend risk mitigations proactively.
• Conduct Periodic Risk assessments and gap analysis on AML/CFT Controls and recommend improvements.
• Provide high level analysis on changes to AML/CFT laws and regulations and provide support to the Business on implementation.
• Maintain Up to date AML records including the high risk and PEP registers.
• Coordinate signoff of the high risk and PEP registers.
• Prepare regular AML/CFT/CPF reports for management and regulatory consumption.
• Any other as may be assigned from time to time.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

• Education    Bachelor’s Degree from a recognized university
• Professional qualification in Financial crime is an added advantage

 Experience Required:

• Relevant experience    3 years

PURPOSE:

Responsible for care facilitation/cost containment and call centre reachability.

PRIMARY RESPONSIBILITIES:

• Issuance of approval to insured members seeking both inpatient and outpatient care as per policy guidelines.
• Monitor cost, average length of stay on inpatient cases.
• Issue guidance on Pre-authorized optical, dental and scheduled procedures
• Conduct Hospital visits whenever the insured members are hospitalized
• Respond to stakeholder inquiries on cases involving medical care management.
• Receive and respond to Medical emergency lines and ensure 24-hour coverage
• Negotiate for discounts from doctors and hospitals on specific cases and procedures from time to time
• Facilitate referrals and medical evacuations when need be.
• Monitor benefits utilization and share timely updates to the stakeholders.
• Prepare and share timely reports as may be guided.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

• Education    Diploma in Nursing or Clinical Medicine

 Experience Required:

• Relevant experience in Care Management, medical claims and call centre    2years

PURPOSE:

Reporting to the Group Head of Business Change & Transformation, the role holder will drive the quality assurance efforts within the team to ensure that all products and increments are thoroughly tested and meet high-quality standards before release. This includes strategizing, planning, and coordinating QA activities, defining testing standards, and implementing automation frameworks. The QA Lead will work closely with cross-functional teams to streamline testing processes and support the continuous delivery of high-quality software.

PRIMARY RESPONSIBILITIES:

• Establish guidelines for product testing at various stages of development, including unit, integration, system, and acceptance testing.
• Develop and maintain quality assurance standards, processes, and best practices to ensure consistent product quality.
• Work with the Agile coach and product owner in the creation of a comprehensive test plans and strategies that align with project goals, timelines, and feature requirements.
• Design, development, and execution of test scripts (manual and automated) based on requirements and acceptance criteria.
• Lead and mentor the testing team, fostering a collaborative and high-performing team environment.
• Facilitate communication between the testing team and other stakeholders to align on quality objectives and ensure smooth delivery.
• Collaborate with developers, product managers, and stakeholders to understand project requirements, timelines, and resolve issues.
• Collaborate with Agile coach, Development team and product analyst in outlining test quality metrics, test progress, and areas of improvement to stakeholders and management.
• Drive continuous improvement in the QA process by assessing risks, identifying inefficiencies, and implementing process changes.
• Work with stakeholders to define and implement security testing as part of the QA process where applicable.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

• Education    Bachelor’s Degree    Degree in Computer Science, Engineering, Information Technology, or a related field or related field.
• Professional Qualification    Certified Software Quality Analyst (CSQA), ISTQB Certified Tester, or equivalent are a plus.

Experience Required:

• Relevant experience    3-5