The role holder will be responsible for defining and running the service management framework of the Group Information Security organization in order to ensure optimal performance of the Information Security function. The role holder will establish the measuring, monitoring and reporting standards for Information Security services and establish robust internal & external stakeholder engagement.

Job Responsibilities/ Accountabilities: 

• Define a security service assurance model for Group Information Security services.
• Develop and establish service standards for services offered by Group Information Security to technical and business stakeholders.
• Develop metrics and monitoring thresholds and reporting for the Group Information Security function. This includes people functions, projects, internal services, vendors, operations etc.
• Define a GIS reporting framework for Group and Subsidiaries, relevant to various stakeholders and governance committees, including but not limited to Board, Exco, MDs of Subsidiaries, CIOs and Business Unit Heads, business and operational teams.
• Measure, track and report on performance of programme delivery, projects and roadmap activities delivered by Group Information Security teams (Cyber Defence Operations, Enterprise Security Architecture)
• Define SLAs (Service Level Agreements) for services offered by Group Information Security and by outsourced suppliers and manage and report on SLA achievement.
• Work with the Group Information Security teams to define and measure their process outputs and establish regular reporting of the same.
• Develop and provide regular reports on the effectiveness of Group Information Security management to Senior Management and manage and track the outcomes related to security.
• Setup and manage internal and external stakeholder forums & meetings for deliberation on service outcomes and track the outcomes.
• Track and monitor vendor and partner service deliverables and SLAs, and report on deviations to agreed service levels.
• Conduct regular benchmarking with industry peers on service standards, for improvements and adoption within the Bank

Qualification

Knowledge and Experience

• Bachelor’s Degree in Information Technology, Information Security, Engineering or similar area of study
• Hold relevant industry certifications (ISO 27001, ITIL etc.)
• Minimum 6 years of experience in Information Technology.
• Knowledge of information security operations and concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management etc.
• Experience with industry standard frameworks (ISO 27000, ITIL, NIST, PCI DSS).
• Experience in project & vendor management
• Ability to effectively provide briefings to business and technical stakeholders on Information Security performance.

The Datacenter Shift Supervisor is responsible for leading and coordinating datacenter operations during assigned shifts to ensure continuous availability of critical systems and services. This includes supervising Shift Engineers, managing incidents, performing inspections, ensuring that all operational activities align with established SOPs, and providing accurate reporting and analytics to support operational visibility and decision-making. The role serves as the first line of escalation during shifts and ensures seamless handover to maintain the operational integrity of the datacenter.

Key Responsibilities / Accountabilities

• Shift Supervision & Leadership
• Supervise and coordinate Shift Engineers to ensure all monitoring, maintenance, and incident response tasks are executed effectively.
• Act as the primary point of escalation for complex incidents during the shift and coordinate with senior management and technical teams.
• Ensure thorough shift handovers through detailed reports and briefings to incoming teams.
• Monitoring & Operations
• Oversee continuous monitoring of datacenter infrastructure, including power, cooling, and network systems, using BMS/DCIM and other monitoring tools.
• Respond to alarms and alerts, troubleshoot escalated issues, and initiate incident workflows.
• Conduct regular walkthrough inspections to verify system health and adherence to environmental parameters.
• Incident Response & Resolution
• Lead the response to incidents during shifts following established SOPs/EOPs, escalating as appropriate.
• Oversee root cause analysis for incidents and recommend preventive actions.
• Ensure accurate incident documentation, timelines, and corrective measures are logged.
• Maintenance & Support
• Oversee routine maintenance tasks, including backup power checks, environmental control system verification, and rack-level checks.
• Coordinate preventive maintenance activities during shifts and ensure they are properly supervised and documented.
• Support asset tracking and ensure updates are accurately recorded.
• Shift Administration & Ticket Management
• Maintain accurate logs of shift activities, incidents, and maintenance tasks.
• Ensure smooth handover between shifts, highlighting ongoing issues and pending tasks.
• Supervise ticket logging and closure by Shift Engineers, ensuring SLA adherence and completeness of records.
• Escalate unresolved or delayed tickets and track trends to recommend process improvements.
• Reporting & Analytics
• Compile and submit shift-based reports covering incidents, alarms, maintenance activities, and environmental status.
• Track and analyze key operational metrics such as incident response times, alarm frequencies, and SLA adherence.
• Identify recurring issues and operational patterns from ticketing and monitoring data, and provide insights to the Datacenter Operations Manager for continuous improvement.
• Contribute to weekly and monthly operational dashboards, audits, and management reports.
• Ensure all reporting follows standardized formats and is accurate, timely, and audit-ready.

Qualifications

• Essential Knowledge
• Excellent understanding of low-voltage power infrastructures, operational standards, and optimal operating parameters.
• Working knowledge of HVAC systems, air handling units, computer-grade cooling systems, building monitoring/control systems, and generators.

Key Competencies

• Strong organizational and leadership skills
• High availability and commitment to shift work
• Excellent communication and escalation discipline
• Analytical mindset and reporting accuracy
• Professionalism under pressure
• Self-motivation and accountability

Qualifications & Experience

• Education: University degree in Electrical Engineering, Power Systems, Mechanical Engineering, or a related field.
• Experience: Proven track record in datacenter operations with hands-on experience managing critical facility incidents.
• Strong understanding of datacenter power, cooling, and network systems.
• Demonstrated leadership ability in supervising shift-based technical teams

• The Datacenter Power and Mechanical Systems Manager is responsible for the operation, maintenance, capacity planning, and reliability of all critical power and mechanical infrastructure within the datacenter. This includes utility power feeds, generators, UPS systems, switchgear, PDUs, chillers, CRAC/CRAH units, containment systems, and environmental controls. The role ensures the resilience and optimal performance of all mechanical and electrical systems, supporting continuous availability and compliance with regulatory and operational standards.

Key Responsibilities / Accountabilities 

• Power Infrastructure Management
• Oversee the operation and maintenance of all electrical infrastructure including utility feeds, switchgear, generators, ATS/STS systems, UPS systems, and power distribution networks (MDBs, SDBs, PDUs, rPDUs).
• Monitor power systems for capacity, load balance, and redundancy, ensuring adherence to Tier III/IV design principles.
• Coordinate planned maintenance and testing (e.g., generator load tests, UPS battery autonomy tests) to minimize operational risk.
• Manage fault response and escalation for power-related incidents, ensuring timely restoration and root cause analysis.
• Mechanical & Cooling Systems Management
• Manage HVAC and mechanical systems including CRAC/CRAH units, condensers, in-row coolers, and containment systems.
• Optimize cooling performance through airflow management, temperature/humidity control, and system tuning to improve energy efficiency.
• Supervise maintenance and emergency repairs on mechanical systems, ensuring compliance with OEM standards and preventive maintenance schedules.
• Preventive Maintenance & Reliability
• Own the preventive and corrective maintenance calendar for all power and mechanical systems.
• Supervise vendor activities and ensure adherence to safety, quality, and operational procedures.
• Conduct system redundancy and failover testing to verify resilience under various operating scenarios.
• Maintain detailed maintenance records, test reports, and system performance data for audits and reviews.
• Capacity Planning & Projects
• Analyze and forecast power and cooling capacity utilization, identifying headroom and upgrade requirements.
• Provide technical input for datacenter expansion, technology refresh, or sustainability projects (e.g., containment retrofits, solar integration, UPS upgrades).
• Work closely with internal teams and external contractors to plan and execute infrastructure projects with minimal operational impact.
• Compliance, Documentation & Reporting
• Maintain accurate single-line diagrams, mechanical schematics, asset inventories, and operation manuals.
• Ensure all systems and procedures comply with regulatory standards, internal policies, and Uptime Institute/ISO requirements.
• Produce regular reports on system performance, incidents, capacity utilization, energy efficiency (PUE), and maintenance KPIs.
• Support audits and inspections by providing accurate and complete technical documentation.

 Qualifications & Experience

• Degree in Electrical or Mechanical Engineering, or related technical field.
• 3-5 years work experience
• Hands-on experience with power distribution systems, UPS/generator operations, HVAC systems, and maintenance planning.
• Relevant certifications such as CDCP/CDCS, Uptime ATS/ATD, or OEM vendor certifications are an advantage.
• Proven track record in reliability engineering, preventive maintenance, and capacity planning.
• In-depth knowledge of low-voltage power distribution, UPS systems, generators, switchgear, and power quality management.
• Strong understanding of HVAC systems, chillers, CRAC/CRAH units, airflow management, and mechanical plant operations.
• Familiarity with BMS/DCIM platforms for monitoring and alarm management.
• Awareness of Tier III/IV datacenter design standards, energy efficiency principles, and relevant regulatory codes.
• Strong technical leadership in electrical and mechanical systems
• Excellent planning, coordination, and vendor management skills
• Analytical mindset for capacity forecasting and incident analysis
• High attention to detail in documentation and compliance
•  Effective communication and escalation discipline
• Professionalism under pressure in critical environment.

The Collaboration Engineer is responsible for troubleshooting, provisioning, administering, designing, and maintaining the APS Collaboration environment as well as understanding the use and purpose of Active Directory Domain Services, Group Policy Objects, Containers, and Organizational Units

Knowledge, skills & abilities:

• Strong knowledge of basic networking protocols including TCP/IP, UDP, and LDAP.
• Proficient with installation, configuration, and management of network tools such as DNS and DHCP and have strong troubleshooting skills.
• Ability to perform mail flow troubleshooting.
• Must have strong technical and communication skills.
• Demonstrated ability to apply the concepts and commands required to install, configure, and troubleshoot Active Directory Domain Services, Certificate Services, Federated Services, Azure Active Directory Synchronization and Rights.
• Management Services, Exchange, Lync, Skype for Business, Hybrid configurations of Exchange and Skype for Business with Office 365, OneDrive for Business, PowerShell, and tools for providing message hygiene.
• Could be a liaison with local and field engineering team members and contracted vendors in an effort to maintain immediate response to critical requirements and issues impacting business function, school instruction, or student testing resulting from monitoring and analysis of current data within the systems.
• Have very strong interpersonal skills as well as written and verbal communications skills.
• Have the ability to organize work in a precise manner, multitask, and concentrate for long periods.
• Able to work under pressure and meet deadlines, be optimistic, energetic, and passionate about their work, and be accessible outside normal business hours to address emergency situations and perform monthly maintenance tasks.
• Analytical thinking.
• Ability to organize work in a precise manner, solve problems using clear logic from problem definition to solution.
• Able to work under pressure and meet deadlines, be optimistic, energetic, and passionate about their work, and be accessible outside normal business hours to address emergency situations and perform monthly maintenance tasks.
• Analytical thinking.
• Ability to organize work in a precise manner, solve problems using clear logic from problem definition to solution.
• Ability to multitask as well as concentrate for long periods and is relentless in pursuit of meaningful solutions.
• Able to identify areas where other expertise is required and is willing to be self- directed in gaining knowledge and seeking help.
• Someone at this level is self-motivated, learns quickly, follows instructions precisely, and documents his/her work carefully.

Qualifications

Minimum requirements for education:

• Bachelor’s degree in engineering, Information Technology, Computer Science, or related discipline required.
• Certification
• Microsoft Certified Systems Messaging preferred

Work experience: 

• 5 years of experience as a senior level Exchange, Active Directory and Lync/Skype for Business Engineer required

The Datacenter Operations Manager supports the Senior Datacenter Manager in overseeing the day to-day operations of the datacenter to ensure continuous availability, reliability, and compliance of critical infrastructure. The role involves managing operational processes, coordinating shift teams, ensuring facility uptime, and maintaining accurate reporting and documentation. The position works closely with Network, Systems, Security, and Facilities teams to uphold service levels, support business continuity, and drive operational excellence.

Key Responsibilities / Accountabilities Operational Management

• Oversee daily datacenter operations, ensuring power, cooling, environmental systems, and security are functioning within service level targets.
• Monitor operational performance through BMS/DCIM dashboards, alarms, and shift reports to maintain high uptime and reliability.
• Manage datacenter assets and ensure accurate inventories of infrastructure components.

Infrastructure Maintenance 

• Coordinate routine inspections and preventive maintenance for electrical, mechanical, and environmental systems.
• Supervise maintenance, repair, and replacement activities to ensure equipment integrity and service continuity.
• Support planning and execution of infrastructure upgrades and capacity expansions in coordination with the Power & Mechanical Systems Manager.

Incident Management 

• Act as the primary escalation point for incidents affecting datacenter operations.
• Oversee incident response, ensuring rapid containment, communication, and service restoration.
• Lead or participate in root cause analysis sessions and ensure corrective actions are implemented and tracked.

Security & Compliance 

• Support enforcement of datacenter physical security policies and access control procedures.
• Ensure operations comply with industry standards, regulatory requirements, and organizational policies (e.g., ISO 27001, PCI DSS, Uptime Institute).
• Coordinate with Security and Audit teams during reviews and assessments.

Project Support 

• Participate in datacenter infrastructure and operational improvement projects, including expansions, upgrades, and optimization initiatives.
• Monitor project timelines, budgets, and deliverables, escalating risks as necessary.
• Liaise with internal teams, vendors, and contractors to support successful project execution.

Reporting & Documentation 

• Ensure accurate documentation of operational activities, incidents, assets, and maintenance records.
• Prepare and submit regular operational reports on performance, capacity utilization, incidents, and trends.
• Contribute to management dashboards, audits, and operational analytics to support strategic decision-making.

Essential Knowledge 

• Excellent understanding of low-voltage power infrastructures, standards, and operational parameters.
• Working knowledge of HVAC systems, air handling units, precision cooling systems, building monitoring/control systems, and generators.
• Familiarity with BMS/DCIM platforms and alarm management workflows.

Key Competencies 

• Strong organizational and leadership skills
• High availability and commitment to operational excellence
• Effective communication and escalation management
• Analytical mindset with attention to detail
• Professionalism under pressure
• Ability to coordinate across multiple teams and vendors

Qualifications

Qualifications & Experience

• Education: University degree in Electrical Engineering (Power Systems) or a related technical field.
• Strong knowledge of LV switchgear operation and protection, UPS systems, generators, and PLC-based controls.
• Proven troubleshooting and decision-making abilities in critical infrastructure environments.
• Experience in datacenter operations or critical facilities management.
• Strong written and oral communication skills.
• Demonstrated ability to work in a team-oriented, high-performance environment

This role is responsible for driving the strategic direction and operational execution of the Bank’s mortgage and commercial property credit products. This leadership role, through collaboration with our retail and business banking segments, is pivotal in maximizing profitability, expanding market share, and ensuring our products consistently meet the evolving needs of our customers.

Key Responsibilities 

Strategic Product Planning & Growth

• Design and execute comprehensive long-term, medium-term, and short-term product strategies for mortgages and commercial property credit products, ensuring alignment with the overarching retail and business banking objectives to drive sustained growth and profitability.
• Conduct market and product forecasting to identify emerging trends, pinpoint growth opportunities, and proactively adapt our offerings.
• Cascade compelling value propositions and strategies across all Retail and Business Banking teams, fostering a unified approach to market engagement.
• Monitor market dynamics, competitor activity, and customer feedback to identify opportunities for product enhancement, sales optimization, service improvement, operational efficiency, and overall volume and value growth.
• Collaborate with segments and the branch network to understand regional market nuances, identify key business drivers, and develop locally relevant solutions that address specific customer needs and competitive pressures.
• Identify and address competitive threats, collaborating with internal stakeholders to develop and implement effective counter-strategies.

Product Lifecycle Management

• Oversee the entire mortgage and commercial property credit products value chain, from ideation to post-launch performance, to maximize revenue and profitability in line with business objectives.
• Lead the end-of-the-end governance process for product introductions, including developing robust business cases, conducting competitor analyses, managing product approvals. This includes driving stakeholder engagement, developing comprehensive staff training programs, and crafting effective go-to-market strategies.
• Provide strategic support for all product campaigns, ensuring effective promotion of both new launches and existing offerings.
• Monitor and manage product performance against targets, utilizing key metrics and activity measures to identify areas for improvement and ensure optimal portfolio health.
• Assess product team productivity and effectiveness through daily portfolio trackers, weekly profitability analyses, and monthly watch-list assessments.
• Facilitate recurring performance reviews with key stakeholders, including Credit, Operations, Pricing, Capital Management, and Segment Heads, to ensure collaborative management of the mortgage portfolio.
• Prepare impactful product performance management reports to senior leadership on a regular basis.
• Serve as the primary representative for retail and business banking on all product-related matters in various internal and external forums.
• Forge strategic alliances and partnerships to enhance the organization’s capacity for innovation, incubation, and market penetration of cutting-edge products and solutions.

Financial & Risk Stewardship

• Maintain stringent control over the mortgage products area’s budget, ensuring efficient allocation and utilization of resources.
• Establish robust operating expenditure budget control measures, ensuring systematic accounting of all revenue and expenditure for the team.
• Ensure all product operations adhere strictly to regulatory and compliance frameworks, maintaining defined tolerance levels.
• Ensure effective administration of all operational aspects of the mortgage product portfolio.

Stakeholder Engagement & Influence

• Cultivate a strong presence across all business units to establish and nurture key relationship platforms, enabling the product team to effectively roll out financial solutions that attract new business and expand market share.
• Forge powerful relationships with internal and external stakeholders to foster synergy and teamwork, ultimately optimizing revenue growth and profitability.
• Build credibility across all relevant retail and business banking functions, ensuring seamless coordination and integration of all product development and management activities.

People Leadership & Development

• Manage a high-performing team, fostering a culture of excellence and continuous improvement.
• Strategically lead the recruitment, development, and retention of top talent, ensuring the team possesses the necessary skills and competencies to meet current and future business needs.
• Build organizational capabilities by anticipating future requirements and providing best-in
• Coach and mentor team members, fostering their professional growth.
• Effectively delegate authority and responsibility to empower, motivate, and enhance the effectiveness of all direct and indirect reports.
• Champion the Bank’s core values, ensuring they are consistently lived within the team.
• Oversee the successful implementation of the leadership promise and employee engagement programs.
• Facilitate open communication, resolve team issues, escalate concerns when necessary, and provide ongoing feedback.
• Manage individual and team performance and development, including regular one-on-one sessions, comprehensive performance appraisals, and appropriate recognition for achievements.

Qualifications

Qualifications, Experience

• Bachelor’s Degree in business-related areas preferably in Real Estate, Finance, Accounting, Business Administration, Economics etc.
• Postgraduate qualification, preferably in business-related discipline, is an added advantage.
• Professional qualifications in Credit/Financial Analysis Certifications i.e., Certified Public Accountant (CPA), Chartered Financial Analyst (CFA) or its equivalent e.g., ACCA, ACA as well as Real Estate or Lending Compliance are key to this role.
• Minimum relevant 12 years’ work experience in the lending/banking sector, 5 of which must be in senior management or supervisory role within mortgage underwriting, credit origination or credit risk management.
• Practical knowledge of property valuation and regulatory requirements.
• Experience in credit monitoring, administration or credit risk management at a senior level.
• Demonstrate a thorough understanding lending strategy, credit risk, policies, and processes.