Role Overview

Our client is looking for motivated and dedicated individuals to fill the position of Salesperson at their automotive parts company. This role is essential for ensuring customer satisfaction, enhancing brand visibility, and driving the company’s growth. As a multifaceted Salesperson, you will be responsible for building and maintaining customer relationships, providing expert advice on products, forecasting demand, and supporting customers with technical assistance.

Key Roles and Responsibilities

Customer Relationship Builder

• Cultivate and maintain long-term relationships with customers, going beyond just closing sales.
• Develop a deep understanding of customers, including remembering names, vehicle models, and previous orders.
• Drive repeat business through loyalty programs and personalized discounts, increasing the repeat customer rate by 35%.

Product Knowledge Expert

• Possess in-depth knowledge of the product catalog, including everything from spark plugs to transmissions.
• Offer technical expertise by clearly explaining product compatibility and benefits.
• Participate in weekly training sessions to stay updated on new products and industry trends.
• Encourage certification programs to become a certified parts specialist.

Demand Forecaster and Stock Advisor

• Anticipate customer needs based on seasonal trends and regional vehicle preferences.
• Collaborate with the purchasing team to maintain optimal stock levels for high-demand products.
• Use data analysis to identify fast-moving and slow-moving products and adjust inventory accordingly.

Problem Solver and Technical Support

• Diagnose issues and recommend the appropriate parts or solutions for customers.
• Provide after-sales support, including assistance with installation and warranty claims.
• Create and maintain clear technical guides for common vehicle repairs.
• Achieve a 90% customer satisfaction rate from technical support interactions, leading to valuable customer referrals.

Market Intelligence Gatherer

• Monitor competitors for pricing, promotions, and new product offerings to ensure competitiveness.
• Collect customer feedback to identify satisfaction levels, pain points, and unmet needs.
• Provide management with actionable market insights to improve sales strategies.

Brand Ambassador

• Represent the company with professionalism and integrity in all customer interactions.
• Foster trust by offering fair pricing and honest product advice.
• Increase positive brand mentions on social media by 40% through proactive engagement with customers.

Training and Development

• Participate in regular product knowledge assessments and routine tests.
• Scores from these tests will be a critical KPI for performance evaluations.
• Continuously improve knowledge through training sessions, workshops, and product immersion.

Qualifications & Requirements

• Must be neat and presentable.
• Strong willingness to learn and adapt in a dynamic industry.
• Ability to memorize and retain information on over 2,500 products within a month.
• Knowledge of digital marketing strategies.
• Familiarity with using AI tools to enhance customer service and sales operations.

Job Purpose:

You will be tasked with aggressively promoting the company’s products, identify customer needs and generate revenue through the conversion of sales opportunities.

Key Responsibilities of Sales Executive Job

• Promoting and selling the company’s products to realize revenue.
• Building and maintaining relationships with the new and existing clients.
• Presenting the organizations system in a structured professional way to potential clients.
• Gathering Market and Customer information.
• Identify customers needs and propose the best solutions; optimize customers accounts and proactively cross-sell and upsell.
• Identify and grow opportunities within the assigned territory to achieve set sales targets.
• Keep track of all customers and preferences by serving as the main contact liaison and maintaining clear customer contacts in a database.
• Generate revenue by engaging external prospects from events and marketing.
• Monitoring database of all customers served.
• Ensure optimal customer experience through service given and follow up on all inquiries.

Qualifications of Sales Executive Job

• Diploma in sales and/or in a related field
• At least a year’s experience as a sales representative
• Articulate and professional communication skills
• Results driven individual
• Attention to detail

Job Summary:
The Stock Controller will be responsible for overseeing the inventory management processes, ensuring accurate stock levels, and maintaining the smooth flow of goods in and out of the store. This role requires strong attention to detail, effective problem-solving skills, and the ability to handle stock-related inquiries efficiently.

Key Responsibilities:

• Monitor and manage stock levels to ensure the availability of products as per demand.
• Conduct regular stock audits to maintain accurate inventory records.
• Maintain a clean and organized stock area to ensure safety and efficiency, adhering to cleanliness standards.
• Handle the receiving, storage, and distribution of stock in compliance with company procedures.
• Record and report discrepancies between actual stock and system records.
• Maintain and update stock control databases, including product descriptions, quantities, and locations.
• Assist in managing stock rotation to minimize wastage, ensuring that products are within expiry dates when applicable.
• Provide reports on stock movements and inventory levels to management as needed.
• Ensure compliance with health and safety regulations regarding stock storage and handling.

Qualifications & Skills:

• Proven experience in stock control or a related field.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Ability to handle and resolve stock discrepancies.
• Basic math and analytical skills.
• Good communication skills, both written and verbal.
• Ability to handle physical stock movement and lifting if require

Job Summary:
The cashier will be responsible for handling customer payments, processing transactions, and providing excellent customer service. The cashier will ensure a smooth checkout experience and assist with other store tasks as needed.

Key Responsibilities:

Process Payments:

• Handle customer payments (cash, credit, debit) accurately.
• Issue receipts and provide change when needed.

Customer Service:

• Greet and assist customers with any questions about products or services.
• Help resolve any issues or concerns in a friendly manner.

Maintain Register:

• Keep the cash register organized and ensure it is balanced at the start and end of your shift.

Store Support:

• Assist with stocking shelves or keeping the store clean as needed.
• Stay updated on store promotions and products.

Qualifications:

Prior cashier or customer service experience.

• Basic math skills for handling transactions.
• Excellent communication and interpersonal skills.
• Friendly and approachable attitude.
• Attention to detail and accuracy.

Job Summary

Our client is looking for a Human Resource Officer/Administrator to ensure the smooth operation of the office and the effective management of the workforce. You will be responsible for handling administrative and human resources duties, ensuring efficiency, professionalism, and compliance with company policies. You will be key to supporting employees and management while maintaining a positive and productive work environment.

Key Responsibilities:

• Ensure the office is well-stocked with necessary supplies, and daily operations run smoothly.
• Assist with various tasks and projects to support the team and management.
• Post job vacancies, attract suitable candidates, and assist in the recruitment process.
• Act as a liaison between employees and management, ensuring a positive work environment.
• Address employee concerns and promote a culture of inclusivity.
• Organize training sessions and professional development programs for staff.
• Assist in the development and implementation of performance evaluation systems.
• Assist in payroll processing and benefits administration for employees.
• Process invoices, payments, and expense reports. Ensure timely payments, including supplier reports at the end of each month.
• Ensure the office environment is clean, safe, and well-maintained at all times.
• Address and resolve operational challenges promptly to maintain a smooth workflow.
• Ensure job cards are filled out daily and properly filed.
• Check that all company phone lines are operational and have sufficient airtime.
• Ensure the phone policy is upheld at all times.
• Ensure the display area inside the office/shop is clean, organized, and free of dust.

Requirements

• Diploma in Human Resources Management.
• Strong organizational and multitasking skills.
• Excellent communication skills, both written and verbal.
• Ability to maintain confidentiality and handle sensitive information.
• Strong problem-solving and decision-making abilities.
• Familiarity with HR and payroll processes.