About the Role

The Card Portfolio Manager is responsible for driving growth, profitability, and customer engagement of the bank’s debit and credit card portfolio by increasing card acquisition, activation, usage, spend, and retention while delivering a superior customer experience whenever our customers are using the bank’s Card products. The role holder is expected to develop and card growth initiatives from existing and new bank customers while upholding compliance with banking regulations and internal policies and building stronger HFCB Card awareness in the market. Additionally, the role involves identifying the gaps in delivering customer payment needs and elevating payments knowledge and offerings offering that deliver on customer lifestyle needs profitably.

Key Accountabilities

• Develop and execute initiatives to grow the bank’s card portfolio.
• Increase new card acquisitions across all customer segments.
• Drive card activation and first-use rates.
• Increase card transaction volumes and spend per active card.
• Improve card penetration within the bank’s existing customer base.
• Work with branch teams, relationship managers, digital channels, and sales teams to grow card issuance.
• Train frontline staff on card products and sales techniques.
• Develop sales incentives and monitor performance.
• Own card upgrades for profitability growth

Qualifications

• Bachelor’s degree in business, Finance, Economics, Marketing, or a related field.
• Professional certifications in payments or banking are an advantage

Competencies

• Commercial and business development acumen
• Marketing and campaign management
• Data analysis (Excel, Power point)
• Presentation and communication skills
• Negotiation and relationship management
• Customer-centric mindset
• Results-oriented with strong execution skills
• Training
• Team Work and Interpersonal skills,
• Demonstrate Integrity and Professionalism,
• Good communication Skills both written and verbal

About the Role

The Card Retention Officer is responsible for driving growth, profitability, and customer engagement of the bank’s debit and credit card portfolio by increasing card acquisition, activation, usage, spend, and retention while delivering a superior customer experience whenever our customers are using the bank’s Card products. The officer is expected to develop and maintain profitable partnerships with merchants to drive card usage while upholding compliance with banking regulations and internal policies and building strong customer relationships to enhance satisfaction and loyalty. Additionally, the role involves identifying customer needs, offering partnership experiences that deliver on customer lifestyle needs profitably.

Key Accountabilities

• Design and execute customer campaigns to increase card usage.
• Develop customer value propositions for different customer segments.
• Support loyalty, rewards, cashback, and promotional campaigns.
• Improve customer retention and reduce portfolio attrition.
• Drive card activation and first-use rates through tactical campaigns
• Increase card transaction volumes and spend per active card
• Build relationships with merchants and support the Channels lead to engage fintechs, card schemes, and corporate partners to drive card profitability
• Negotiate merchant offers and customer promotions.
• Support co-branded card opportunities as an enabler to growth and retention

Qualifications

• Bachelor’s degree in business, Finance, Economics, Marketing, or a related field.
• Professional certifications in payments or banking are an advantage

Competencies

• Commercial and business development acumen
• Marketing and campaign management
• Data analysis (Excel, Power point)
• Presentation and communication skills
• Negotiation and relationship management
• Customer-centric mindset
• Results-oriented with strong execution skills
• Team Work and Interpersonal skills
• Demonstrate Integrity and Professionalism
• Good communication Skills both written and verbal

About the Role

Source and close sales leads to grow the business and achieve the expected sales targets of the HFCB Properties project end to end and preparing daily sales reports for consideration by the Team Sales Leader. The property advisor will be expected to aid us grow our business in the real estate sector being sale of both residential and commercial plots.

Key Accountabilities

• Create systematic and consistent lead generation from project marketing efforts, cold calling, referrals, lead generation services and other forms of media. All engagements to be on the CRM.
• Ensure that all client engagements from prospecting to closure are on the CRM.
• Conduct surveys to identify price of competing properties on the real estate market and relay the same to their supervisor.
• Provide periodic (daily, weekly and monthly) sales reports (client pipeline) to company management on sales operations and generated returns using CRM systems.
• Build and maintain relationships with clients by providing support, information and guidance through the entire customer journey.
• Participate in the promotion of property sales on organized events such as expos, site activations, mall activations among others.
• Follow up and ensure the preparation and approval of documents such as booking forms, offer letters, sale agreements and transfer documents.
• Upload customer payment evidence on the CRM for validation.
• Ensure customer payment plans are followed up and all collections done on time. Achieve 85% compliance to customer payment plans. Issue cancellation notices through the CRM as per policy.
• Ensure all mortgage clients are identified early, their mortgage applications created and tracked centrally.
• Ensure compliance with real estate laws and policies when conducting property sales. Act with high levels of professionalism in all client engagements.

Qualifications

Academic & Professional

• Diploma or degree in Business Administration, Marketing or a related field.
• A competent user of the Internet, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint and Microsoft Excel.

Experience

• At least 1 years’ experience working as a Marketer/Sales Executive, in the real estate sector.
• Experience in using customer relationship management tools.

Competencies

• Excellent communication, influencing and negotiating skills.
• Good organization and administrative skills.
• High integrity.
• A strong team player.
• Ability to perform with minimal supervision.
• Ability to adopt a flexible approach to meet targets and the needs of the business.

About the Role

The Property Activations Officer plays a key role in the planning, executing, and following up on events and activations that drive engagement and lead generation. This position is ideal for a detail-oriented professional with strong organizational skills and the ability to thrive in fast paced environments. The role holder will coordinate event logistics, manage on-site operations, and contribute to lead-generation efforts, working collaboratively to ensure each event and activation succeeds.

Key Accountabilities

• Plan and organize a wide range of events, including conferences, workshops, seminars, and promotional activities.
• Handle event logistics, such as venue selection, vendor management, equipment rental, catering arrangements etc.
• Manage on-site event operations to create a seamless experience for attendees, including overseeing set-up, staffing, and troubleshooting any issues.
• Collaborate with internal teams and external partners to ensure smooth and successful event execution.
• Assist in developing and implementing creative activation campaigns to engage target audiences and generate leads.
• Coordinate on-site activation activities, including staffing, promotional materials, and lead capture.
• Contribute to activation strategies to ensure alignment with overall marketing objectives.
• Capture and organize leads generated through events and activations.
• Collaborate with relevant team members to ensure efficient lead capture and assignment for follow-up.
• Assist in qualifying leads, providing pertinent information for Customer Success Manager (CSM) to facilitate effective follow-up.
• Follow up on leads generated through events and activations.
• Coordinate with CSM, Team Leaders, Project Managers and Sales Managers to ensure timely communication and support the conversion process.
• Contribute to post-event analysis and reporting to identify areas for improvement.
• Collect and analyze feedback from attendees to identify opportunities for improvement.
• Prepare post-event reports and recommendations for future events.
• Contribute to the development of best practices for event planning and execution.
• Collect and analyze feedback from attendees to identify opportunities for improvement.

Qualifications

Academic & Professional

• Bachelor’s degree in Marketing, Events Management, or a related field.

Experience

• 3 years of experience in event coordination or event management.
• Strong organizational and time-management skills.
• Excellent attention to detail and problem-solving abilities.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency with event planning software and tools.

Competencies

General

• Results oriented.
• Strong organizational skills.
• Excellent planning skills.
• Excellent interpersonal skills.
• Problem solving skills.
• Strong stakeholder management.
• Strong business acumen.
• Creative thinking.
• Team management skills.

Technical

• In-depth knowledge of event planning tools, CRM systems etc.
• Strong understanding of the real estate or property development industry.
• Knowledge of digital marketing and social media platforms.
• Experience in budgeting and financial management.
• Knowledge of MS Office suite.

About the Role

The Property Sales Manager will be involved in overseeing the performance of multiple teams across various projects to achieve sales targets and business objectives. Their responsibilities include strategic planning, performance monitoring, team leadership, cross-functional collaboration, market analysis, relationship management, reporting, risk management, and continuous improvement. The role requires strong leadership, analytical, communication, and strategic planning skills to drive growth, optimize performance, and maximize results within the area.

Key Accountabilities

• Sales performance of KES300 million per month.
• Team management of a minimum of 40 team members.
• Performance and consequence management of 40 team members.
• Recruitment, onboarding and training of team members.
• Productivity management of teams to deliver KES 300 million a month.
• Assisting in developing and implementing periodic sales plans to achieve sales targets and business objectives.
• Monitoring and analysing sales data to identify current and new market segments.
• Advising through monthly reports to senior management on market trends, and competitor activities to cement market leadership.
• Collaborating with cross-functional teams to achieve uptake of mortgages, current and savings accounts, credit cards, digital financing solutions, and other bank solutions.
• Collaborating with other departments including marketing, Admin and operations, project management teams and finance to drive business initiatives.
• Daily reports on lead and deal pipeline management processes through customer relationship management system.
• Ensuring compliance with company policies, procedures, and standards across all locations.
• Developing and maintaining strong relationships with key stakeholders, including customers, vendors, and internal teams.
• Traveling to various locations within the area as needed to conduct site visits and support operational activities.
• Reporting to senior management on the overall performance and progress of the area.
• Channel management.

Qualifications

Academic & Professional

• Bachelor’s Degree in a Business-related field or any relevant field.
• Membership to a professional body is an added advantage.

Experience

• A minimum of 8 years of relevant sales experience, 5 of which must be in a team management role.
• Proven and successful ability to lead a group of sales personnel towards growth in enhanced sales volumes and enhanced revenue generation.
• Experience in handling high net-worth clients.
• Own database of potential leads built over time.

Competencies

Technical Competencies

• Proven work experience as an Area Sales Manager or equivalent.
• Knowledge of CRM software and Microsoft Office Suite.
• Solid customer service attitude with excellent negotiation skills.
• Knowledge of KYC/AML compliance requirements.
• Knowledge of TCF (Treating Customers Fairly) principles.
• Astute product knowledge.
• Commercial acumen and prospecting skills.
• Analytical skills.
• Capability of managing multiple teams across multiple projects.

Leadership Competencies

• Performance Management.
• Strategic orientation.
• Stake holder influencer.
• Result orientation
• Strong communication and team management skills.
• Strength in problem solving, issue-resolution and ability to work in a deadline-driven work environment.

About the Role

The purpose of this role is to provide administrative support to a sales team of over 70 while ensuring efficient operations within HFCB Properties. The role holder is expected to seamlessly co-ordinate sales activities across multiple projects resulting to enhanced collaboration and productivity. This position requires strong administrative skills, excellent communication, planning and organizing skills and proactive problem-solving.

Key Accountabilities

• Monitoring documentation for each transaction to ensure completion and accuracy.
• Inputting data and keeping accurate and up to date data in the CRM.
• Record keeping and creation and maintenance of files and database.
• Coordinating sales activations Collating and processing sales commissions on a monthly basis.
• Coordinating Sales meetings in consultation with Head of Property Sales and the sales team.
• Maintaining sales calendar of activities and making follow-ups to ensure that the planned activities are properly tracked.
• Consistently complete tasks in accordance with agreed deadlines and to the highest quality standard, meeting or exceeding expectations of internal and external stakeholders.
• Providing daily CRM reports and insights to the Head Property Sales.
• Handling all queries and complaints on sales commissions.

Qualifications

Academic & Professional

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Relevant professional qualifications.

Experience

• Previous experience in real estate administration of at least two years, sales support, or customer service preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with CRM systems and sales order processing software.

Competencies

General Competencies

• Awareness of latest developments within the real estate field.
• Excellent interpersonal skills, presentation and communication skills, both written and verbal.
• Excellent organizational and multitasking abilities.
• Business acumen.
• The flexibility to work outside normal office hours as may be required from time to time.
• Strong Stakeholder Management.
• Detail-oriented with strong problem-solving skills.

Technical Competencies

• Exceptional planning and organizing skills prioritizing, and multi-tasking skills.
• Proficiency in CRM system.
• Ability to leverage data and analytics.
• Knowledge of real estate laws, regulations, and market trends is a plus.