Job Summary:

• The Relationship Manager (RM) plays a critical role in driving sales, strengthening client relationships, and supporting the operational efficiency of the MDC. The RM is responsible for B2B acquisition and retention, achieving sales and collection targets, and ensuring top-tier service delivery. This role also includes assisting with stock management and operational tasks to maintain high product quality and ensure seamless order fulfilment.

Key Responsibilities:

Sales and Client Management

• Proactively identify, engage, and onboard new B2B clients for fish, Ice flakes and chicken products.
• Manage and grow relationships with walk-in and corporate clients to maximise repeat business and customer lifetime value.
• Follow up on sales leads, inquiries, and customer feedback to convert prospects and improve service.
• Consistently meet or exceed monthly and quarterly sales and revenue targets.
• Ensure 100% payment collection on all product sales, with ZERO outstanding debt.
• Support and process orders for walk-in customers at the MDC while ensuring a professional customer experience.

Customer Service

• Serve as the key contact person for assigned accounts, ensuring fast and effective resolution of client issues.
• Educate clients on product options, pricing, and availability to drive informed purchases.
• Maintain updated and accurate customer records and sales logs in CRM or other assigned systems.

Stock and Operational Support

• Receive, verify, sort, and store incoming stock to maintain inventory integrity.
• Conduct periodic stock counts, quality checks, and participate in packaging and labelling to uphold quality standards.
• Support the timely and accurate dispatch of orders to both walk-in and corporate clients.

Compliance and Reporting

• Comply with company policies, operational procedures, and cold chain product handling standards
• Submit accurate and timely reports on:
• Sales performance and collections
• Customer interactions and service issues
• Inventory movements and dispatch records

Experience: Minimum 2 years in fish processing or seafood QA roles
Reports to: Quality Assurance Manager

Job Purpose:

• To ensure the quality and safety of fish products by enforcing stringent quality control standards throughout the processing, storage, and distribution stages. This role also includes oversight of cleaning hubs, cold room management, customer complaint handling, documentation, and compliance with national and international food safety standards.

Key Responsibilities:

Quality Assurance & Quality Control (QA/QC):

• Oversee and implement quality control measures across all fish processing stages.
• Conduct routine and random inspections in cleaning, cold storage, packaging, dispatch, and order fulfillment.
• Ensure compliance with GMP, HACCP, and internal QA protocols.
• Develop, implement, and follow up on Corrective and Preventive Actions (CAPAs).

Cleaning Hub Management:

• Supervise cleaning teams and ensure sanitation of all processing zones.
• Implement cleaning SOPs, sanitation schedules, and chemical usage protocols.
• Ensure daily manual drainage and proper documentation.
• Plan and report on general cleaning schedules across all hubs.

Processing Plant & Cold Room Oversight:

• Supervise daily processing activities ensuring hygiene and temperature control.
• Monitor and log cold room temperatures; coordinate equipment audits and maintenance.
• Lead training for casual workers on hygiene, PPE, and quality.
• Maintain palletization and proper product storage.
• Conduct daily audits and report on NE items and spoiled stock.
• Ensure thermosuit usage and staff discipline within the coldroom.

Dispatch and Returns Management:

• Supervise finished goods dispatch ensuring traceability, accuracy, and handling compliance.
• Analyze returns and customer complaints, documenting root causes and recommending action plans.
• Report on all nonconformance issues and ensure corrective measures.

Perishable Goods in Transit Management:

• Oversee quality control during transit, including use of temperature loggers.
• Ensure shelf-life tracking and proper handling during transportation.
• Ensure completion of organoleptic forms before truck departure.

Order Verification and Fulfilment:

• Verify customer orders for accuracy and quality compliance.
• Approve all outgoing stock only after final QA checks.
• Ensure proper packaging based on client-specific requirements.

Documentation and Reporting:

• Maintain QA records: inspection logs, batch records, organoleptic tests, NE tracking, and compliance documents.
• Present trend analysis and quality improvement reports.
• Collaborate with the stock team to ensure only quality-approved items are recorded.

Stock and Inventory Management:

• Partner with inventory to assess product quality during storage.
• Monitor product rotation (FIFO/FEFO), expiry, and write-offs.
• Participate in stock takes and conduct weekly coldroom audits.
• Report on product ageing and recommend actions.

Customer Complaint Handling:

• Lead investigations into quality-related issues.
• Track recurring complaints, recommend improvements, and ensure resolution feedback loops.

OSHA & Food Safety Compliance:

• Train staff on occupational and food safety protocols.
• Ensure all incidents are reported and followed up promptly.
• Maintain facility compliance with OSHA and food safety legislation.

Continuous Improvement & CAPA Implementation:

• Identify improvement areas in QA operations.
• Lead Lean, Kaizen, or Six Sigma projects related to quality.
• Implement company-wide QA training and standards.

Product Loss and Waste Management:

• Analyze losses due to spoilage, contamination, or handling errors.
• Recommend and implement mitigation strategies.

Regulatory Compliance and Audits:

• Prepare for and coordinate with regulatory and third-party audits.
• Ensure full compliance with KEBs, MoH, and international standards.

Experience: 1–2 years in food or fish processing environments
Reports to: Production Lead / QA Officer

Job Purpose:

• To assist in various production processes including fish processing, inventory updates, sanitation, dispatch preparation, and cold room management while ensuring safety, hygiene, and quality standards are consistently met.

Key Responsibilities:

Processing Support:

• Supervise and guide casual staff on hygiene, disease control, PPE usage, and work speed.
• Assist in cleaning, gutting, scaling, filleting, and packaging fish products.
• Operate fish processing machinery following safety guidelines.
• Ensure processed products meet quality standards before packaging.
• Utilize water efficiently during processing activities.
• Prepare pre-processing schedules and submit production/post-production reports.

Dispatch Support:

• Verify orders before dispatch and update daily records.
• Package orders accurately and arrange them for pickup.
• Pull orders efficiently and maintain dispatch organization.
• Inspect unit cleanliness and record truck temperatures prior to dispatch.

Quality Control:

• Inspect fish for spoilage or defects during processing.
• Maintain high hygiene standards throughout production.
• Promptly report equipment or quality issues.

Inventory Management:

• Assist in inventory management of raw and finished products.
• Record cleaning material usage using bin cards and monitor inventory levels.
• Record production outputs accurately.
• Help in loading/unloading stock and palletizing fish in the coldroom.
• Participate in weekly physical stock takes.

Facility Management:

• Maintain internal and external GMP standards.
• Ensure facility cleanliness and functional layout.
• Manage facility assets: solar drier, pumps, stainless steel tables, forklifts, tanks, etc.

Safety and Sanitation:

• Ensure the workspace is clean and follows hygiene and waste protocols.
• Adhere to all health and safety guidelines.
• Administer basic first aid to staff when required.
• Participate in regular equipment and surface sanitation.

Team Collaboration:

• Work as part of the team to meet weekly processing targets.
• Communicate clearly with team members and supervisors.
• Provide cross-functional support in other production areas.

Compliance:

• Follow regulatory and facility protocols on food safety.
• Stay up-to-date on training requirements and new procedures.
• Understand and implement proper fish handling and hygiene techniques.

Coldroom Management:

• Manage raw and finished product movement within the cold room.
• Implement FIFO to minimize waste and ensure freshness.
• Maintain stock accuracy by recording batch numbers and locations.
• Conduct periodic coldroom stock counts and reconcile differences.
• Ensure coldroom products are well palletized and traceable.

Job Summary

• The Sales and Distribution Lead Associate is a commercially critical role charged with delivering topline growth, market share expansion, and operational efficiency at the MDC hub.
• This position holds full commercial accountability for all B2B and B2C revenue streams, team performance, customer satisfaction, and stock utilisation within the hub. Acting as a strategic business unit head, the role demands sharp business acumen to drive product velocity, convert leads into long-term accounts, and orchestrate seamless supply chain execution.
• The ideal candidate will lead high-performing teams, leverage data-driven insights to unlock growth opportunities, and champion an exceptional end-to-end customer experience to maximise customer lifetime value.

Key Responsibilities

Revenue Growth and Market Development

• Own and deliver monthly and quarterly revenue targets across B2B and B2C verticals.
• Execute targeted go-to-market strategies to penetrate new customer segments and geographies.
• Identify, negotiate, and close high-value partnerships with institutional buyers, wholesalers, and key retailers.
• Manage and grow strategic accounts to ensure retention, upselling, and recurring revenue.
• Translate customer insights and market intelligence into actionable growth strategies.

Commercial Team Leadership

• Lead, coach, and drive the performance of Relationship Managers and hub support teams to deliver set KPIs.
• Define and communicate daily, weekly, and monthly productivity targets aligned with commercial goals.
• Build a performance culture through structured training, mentorship, and accountability frameworks.
• Instil a strong ownership mindset and data-driven decision-making within the team.

Hub Operations and Fulfillment Oversight

• Ensure full operational readiness and execution efficiency at the MDC hub, covering receiving, packaging, cold chain integrity, and dispatch.
• Champion lean inventory management practices to reduce holding costs and minimize waste.
• Oversee the implementation of SOPs across logistics, handling, and delivery to maintain quality and fulfillment accuracy.
• Resolve operational bottlenecks in real time to protect customer commitments.

Strategic Partnerships and Market Influence

• Scout, onboard, and scale relationships with high-volume institutional clients—such as schools, hospitals, and processors.
• Represent the brand in key stakeholder engagements and trade forums to amplify brand equity and community impact.
• Track and analyze competitor positioning, customer trends, and pricing dynamics to shape winning commercial strategies.

Stock and Demand Planning

• Align closely with Operations and Sourcing teams to ensure right-stock-right-time availability.
• Monitor and reconcile daily inventory levels, identifying variances proactively to prevent stockouts or overstocking.
• Lead weekly stock audits, enforce FIFO protocols, and ensure quality standards are met across all SKUs.

Customer Experience and Retention

• Serve as the escalation point for key customer concerns, ensuring resolution speed and service recovery excellence.
• Oversee proactive customer engagement across all touchpoints to foster loyalty and repeat business.
• Use feedback loops and client data to refine service models and personalize account support strategies.

Reporting, Analytics, and Compliance

• Generate and interpret commercial reports covering revenue performance, team KPIs, stock turnover, and delivery metrics.
• Ensure real-time reporting accuracy across CRM and inventory management systems.
• Enforce compliance with company policies, regulatory standards, and quality assurance protocols.