Key Responsibilities

• Assist in activities of the purchasing department.
• Prepare plans for the purchase of equipment, services, and supplies on time and within budget.
• Attend   to procurement requisitions   in   a   timely   manner and   provide   timely   feedback   to relevant stakeholders regarding their requests
• Follow and enforce the company’s procurement policies and procedures.
• Review, compare, analyze, recommend and obtain approvals for products and services to purchased. Manage inventories and maintain accurate purchase and pricing records.
• Maintain   and   update supplier   information   such as qualifications, delivery   times, product   ranges, performance etc.
• Prepare, negotiate, and assess contracts such as contracts for the sale or purchase of products or services based on the needs of all interested parties. They also check contracts for legal compliance.
• Conduct risk management governance and supplier performance management.
• Maintain good supplier relations.
• Research and evaluate prospective suppliers.
• Prepare budgets, cost analyses, and reports as directed by the Procurement Manager.

Qualifications:

• degree in Procurement and Logistics, Business Administration, or a similar field preferred.
• 3+ years of experience or in a similar position.
• Added advantage knowledge on contract management.
• Proficiency in Microsoft
• Office Suite and ERPs.

Key Responsibilities

• Management information system and data quality: support the maintenance and implementation of the country programme’s Management Information System (50%)
• Work with MSIK and MSI Reproductive Choices support teams to ensure that the M&E tools and indicators are updated routinely and are aligned to deliver Key Performance Indicators (KPIs)
• Conduct quarterly routine supervisory visits across the service delivery channels and complete Data Quality Audits (DQAs) in the service delivery channels.
• Ensure the timely submission of reports with high level of quality by each channel and area of intervention.
• Monthly verification of channel data with financial data
• Develop monthly commercial dashboards that combine clinical KPIs (patient volume, average consultation time, service mix, client revisits and conversion ratios into MIS reporting.
• Support MIS systems end users to utilize and make the most of the MIS solutions provided to them.
• Develop innovative approaches and technologies on data collection for more effective management, including the elimination of paperwork and thus reduce the time allocated for data collection.
• Improving the use of data in MIS by field teams and centres with refresher training and remote assistance
• Conduct routine data validation, verification, and reconciliation of MIS data.
• Monitoring programme performance: analysis of channel and project-level routine data for performance management and learning (30%)
• Support routine data analysis and interpretation and promote and support the regular use of data for program improvement. This includes Return on Investment (ROI) analysis for the commercial channels.
• Generate MIS insights to support design targeted marketing campaigns and client segmentation based on utilization patterns and demographics
• Develop month-end client conversion reports per centre versus referrals from contact centre and other marketing agencies.
• Lead introduction, testing and training of operations and channel leads on the use and interpretation of MIS data (performance against indicators).
• Contribute to the development of reports and analyses for monthly and quarterly project performance dashboards for all projects.
• Act point of contact with center managers and other field staff to ensure data quality, harmonization, and dissemination of reports.
• With support from line manager, synthesize evidence from analysis of routine data and additional data into case studies or best practices briefs, to share with operations colleagues and stakeholders.
• Research and innovation (20%)
• Support the implementation of global operational/strategic research within channels or projects.
• Support programme learning and use of evidence through presentations, dissemination of learnings and case studies.
• Support application for ethical review of proposed research projects to local IRBs, and MSI Ethics Review Committee (ERC), as needed.
• Support on the commercial channels market research

Qualifications:

• Bachelor’s degree in science, public health, economics, mathematics, social science, or related discipline with demonstrated high grade is essential.
• At least 3 years of experience in an M&E, analytics, or information systems management, either in the commercial or non-governmental sector is essential.
• Experience of quantitative data analysis and report writing is desirable.
• Experience in health research, especially reproductive health is preferred is desirable.
• Experience with data management. Knowledge of Stata, SPSS, SAS, R, or any statistical package is highly desirable.
• Experiences in developing digital data collection tools is desirable

Summary of Key responsibilities

• Delivering clinical quality excellence across channels
• Carrying out Clinical and medical audits across channel and teams and as a peer assessor Obstetrics.
• Strengthening system for complication referral management including incident reporting and investigation.
• Support and undertake Clinical training of service providers.

Qualifications

• Bachelor’s degree/Diploma in Nursing, clinical medicine or any other related field
• Must   be  registered  with   the   relevant  professional  body  and  possess  up-to  date  practising license.

Skills

• Experience in management of clinics and medical facilities
• Experience in reproductive health programming
• 5 years NGO experience
• Experience in improving clinical quality through supportive supervision.
• Experience in dynamic, fast paced problem solving and turning around struggling facilities.
• Experience in financial forecasting and management
• Proficiency in Microsoft Office

Key Responsibilities

This role has the following key responsibilities:

• Coordinate community engagement and demand generation for the MSIK projects within the Implementation counties.
• Identification, mapping and conducting conversations within hot spots aimed at increasing referrals for integrated comprehensive SRH services including abortion services in service delivery channels.
• Supervision of County Mobilization Agents (CMAs) involved in the projects and other MSIK activities
• Stakeholder engagement – coordination of SRH activities in collaboration with the County and Sub County Health Management Team and other partners
• Collaboration with MSIK service providers with regards to smooth provision of services
• Support in increasing MSIK Visibility and Publicity.
• Data verification in relation to the services offered as a result of the activations carried out.
• Supporting MSIK business development lead in fundraising, resource mobilization and proposal development efforts.

Qualifications:

• Diploma or degree in community development and/or a marketing related degree, Business Administration, Social Sciences or Public Health.
• Understanding of sexual reproductive health
• Excellent computer skills
• Good understanding of local context and networks specifically the Kenya community strategy and UHC
• Experience working with community and youth groups
• Experience in coordinating events
• Able to work independently
• Flexible and adaptable

Key Responsibilities

• Logistics Support
• Coordinate day-to-day logistics for programme and support teams and movement scheduling.
• Ensure proper documentation and filing of logistics, fuel, and transport records.
• Monitor and report on the condition of office facilities, ensuring timely repairs and maintenance.
• Work with P&D and centres to ensure that all facilities are registered under OSHA.
• Security Management
• Support the people P& D Department in implementing MSIK security protocols and guidelines.
• Monitor field movement and ensure staff adhere to established travel safety procedures.
• Collect and report security-related information from field sites and share timely updates.
• Conduct basic security inductions for new staff, Locums, Casuals, and visitors.
• Maintain updated emergency contacts, incident reports, and movement tracking records.
• Ensure emergency equipment (first aid kits, fire extinguishers, vehicle emergency tools) are present and functional.
• Fleet and Transport Management
• Drive MSIK vehicles responsibly, ensuring safety of passengers, cargo, and vehicle at all times.
• Conduct routine vehicle checks, cleanliness, and ensure preventive maintenance schedules are adhered to.
• Maintain accurate mileage, fuel, and movement logs as per MSIK fleet policy.
• Report mechanical problems immediately and follow up with approved garages for repairs.
• Ensure proper loading, securing, and delivery of program materials and equipment.
• Support airport pickups, drop-offs, and field travel as required.
• Monitor vehicle systems and performance, ensuring timely diagnosis, reporting, and follow-up on any irregularities.
• Manage the corporate “Little Taxi” transport services, ensuring availability, proper scheduling, and compliance with organizational policies.
• Serve as the organization’s designated focal person for all matters related to driving and vehicle operations.
• Ensure all vehicles have valid insurance, up-to-date registrations, and are serviced in line with manufacturer and MSIK requirements.
• Compliance and Risk Management
• Ensure adherence to MSIK operational, security, procurement, and fleet policies.
• Support auditing of assets, stores, and transport records.
• Report any risks, incidents, or policy breaches in a timely manner.
• Ensure appropriate documentation for all logistical transactions

Qualifications and Experiences

• Diploma in Logistics, Supply Chain, Operations Management, Security Management, or related field.
• Valid driver’s license (Class BCE or equivalent) with a clean driving record.
• At least 3 years’ experience in logistics, security, or operations support, preferably within an NGO or health sector.
• Ability to drive long distances and support fieldwork in remote locations.
• Knowledge of Kenyan road laws, basic vehicle mechanics, and defensive driving.
• Training in security, first aid, or safety procedures is an added advantage.

Key Responsibilities

• Strategic Leadership:
• Collaborate with the Country Director to develop and implement the technical services strategy aligned with the organization’s overall goals.
• Develop strategies for good client management, ensuring systems and training are put in place to promote this, ensure compliance with Kenyan and MSI global client protection requirements.
• Work with directors and department heads to ensure that MSI Kenya’s service standards are fully complied with across all service delivery channels and adherence to them is monitored on at least a quarterly basis
• Provide leadership in the design and execution of innovative and effective reproductive health programs.
• Participate in the development, implementation, and evaluation of reproductive health programs, ensuring alignment with national and international standards.
• Participate in the monitoring and evaluation of program outcomes, making data-driven recommendations for continuous improvement.
• Ensure that the structure of the Department is fit for purpose and that all roles and responsibilities are relevant to the needs and demands of the organization, and that goals and strategies are clearly communicated to all team members.
• Quality Assurance:
• Direct and manage the strategic development and sustainability of quality Family Planning and PAC programmes by ensuring compliance with the clinical and other applicable guidelines, standards and policies through monitoring, evaluation and assessment of service provision.
• Together with the Clinical Quality Manager, develop and oversee the implementation of quality assurance systems, policies procedures and activities across all channels and ensure that services are fully compliant with the MSI global standards and guidelines as well as those of the Government of Kenya
• Establish and maintain a robust quality assurance system for all reproductive health services.
• Ensure compliance with medical and ethical standards and conduct regular audits to monitor service quality.
• Capacity Building:
• Develop and implement training programs for healthcare professionals to enhance technical skills and ensure adherence to best practices.
• Foster a culture of continuous learning and development within the technical services team.
• Ensure all Department staff are trained in MSI’s approach to fraud and bribery and safeguarding as well as other organisational policies.
• Proactively mentor and/or coach direct reports to critically assess opportunities to improve efficiency and maximize impact.
• Partnership and Stakeholder Engagement:
• Build and maintain strong relationships with government health agencies, NGOs, and other key stakeholders.
• Represent MSI Kenya externally and internally in accordance with its values and policies and as may be delegated by the Country Director at any time.
• Collaborate with external partners to leverage resources and expertise for the benefit of reproductive health programs.
• Work closely with the partners, stakeholders, and other agencies to ensure that MSI’s activities are in tandem with national laws and policy objectives.
• Strengthen and cultivate mutually beneficial operational relationships with partners through an effective information and education mechanism.
• Strengthen linkages with various development partners including but not limited to Ministry of Health and Members of Parliament and all stakeholders.
• Budget Management:
• Work closely with the Country Director and Finance Director to develop and manage the technical services budget.
• Monitor expenditures and ensure cost-effectiveness in program implementation.
• Reporting and Documentation:
• Prepare and submit regular reports on technical services activities, achievements, and challenges.
• Ensure accurate and timely documentation of program data for reporting purposes.
• Monitor performance of technical services activities using key metrics and prepare reports for senior management.
• Perform any other duties that are incidental to the achievement of the organization’s mission, strategies and objectives that may be assigned by the Country Director

Experience

• Minimum 4 years working experience in senior management, delivering FP/SRH programmes or similar.
• Proven leadership experience, with a focus on technical services.
• Proven public health management, leadership and management skills that motivate high performing teams and encourage innovation and creativity
• Experience and knowledge of Kenyan health sector and community health service delivery
• Proven communication and writing skills to persuade and influence at all levels
• Proven IT skills with the ability to analyse data for strategic purposes and decision making
• Proven organisation skills
• Strong networking skills and advocacy skills required.
• Excellent communication skills, particularly around negotiation, influencing and conflict management
• Strong knowledge of reproductive health issues, family planning, and maternal health.
• Demonstrated ability to build and manage partnerships with government agencies and NGOs.
• Experience in budget management and financial oversight.
• Proficient in data analysis and program evaluation.

Qualifications and Training (essential/desirable)

• Bachelor’s degree in medicine and surgery.

Key Responsibilities:

• Technical and clinical service provision activities including:
• To provide all clinical services to a consistently high standard and in accordance with clinical guidelines and protocols: All short and long-term contraceptive methods including permanent methods like tubal ligation and vasectomy where applicable, post abortion care (PAC), other non-core services including cervical cancer screening and treatment, HIV/STI screening and treatment and specified primary health care services as per client requirements and MSI-K diversified services framework. Adapt and provide any new services recommended by MSI Reproductive Choices Kenya as part of business expansion and diversification of services strategy.
• To conduct weekly checking of essential equipment, promptly inform the Channel Lead of their status, and following up repairs or maintenance as required.
• To maintain high standards of cleanliness and infection control measures.
• To ensure instruments are appropriately sterilised and stored in compliance with infection control protocols.
• To order medical supplies and consumables in good time to avoid shortage.
• To ensure proper storage of medical supplies.
• To support clients through the provision of vocal local techniques during procedures.
• To attend clinical training and supervision as required.
• To induct new team members and ensure proper use of the E-HR system in the centre by all providers.
• Business Management- Commercial and Financials:
• Business planning and development: Prepare annual business plans with SMART objectives and strategic plans of how to achieve them. Continually assess all areas of the service provided to clients to ensure continued financial viability and take tough decisions where services are deemed non-viable.
• Increasing productivity and product margin: Continually review the efficiency of the centre, especially with regards to the core services in MSI-K.
• Financial Management: Deliver the Centres Key Performance Indicators (KPIs) through monitoring income and expenditure, seeking support from Channel lead as required, and take appropriate action to ensure financial KPIs are met.
• Run monthly performance management meetings (as guided) with the team ensuring the team is regularly engaged and communicated on the performance of the centre and participate in developing actions to improve performance.
• Marketing: Instil a marketing culture with teams so that everyone is aware of their individual responsibility for the success of their centre. Agree marketing activities with the centre marketing champion and the MSI-K Marketing team.
• Strengthening appropriate referrals with other RHN providers, CHWs and pharmacies within the region.
• Ensure prudent financial management of Centres finances with no leakage, siphoning of clients and fraudulent activities in the Centres.
• Operational Management:
• Optimize client numbers: Optimize capacity within the centre by efficiently managing human resources; continually reviewing the effectiveness of systems and working practices; and maintaining an effective client flow to minimize client wait times.
• Compliance to the national healthcare guidelines and MSI protocols: Ensure compliance with national minimum healthcare standards taking immediate action where appropriate on any areas identified for improvements as a result of internal or external audits or inspections.
• Contingency planning: Ensure there is an appropriate plan in place which anticipates any risks to your centre and MSI-K and outlines appropriate action to be taken to minimize impact.
•  Stock management: Ensure adequate stock levels of required supplies and commodities with no over/under- stocking and no expiries.
• Health and Safety: Take overall responsibility for team, client and general safety in the Centre and as a consequence of its activities.
• IT management: Utilization and close supervision of the EHR resources, biometrics, dispensing scanners and CCTVs at the centres.
• Client Centred Care:
• Manage the centre teams to ensure the delivery of excellent client centred care- e.g, through observation of client interactions and providing feedback to the team member to improve their skills
• Ensure all team members treats clients with dignity, respect, and non-judgment, and adhere to MSI/MSI-K’s safeguarding policies.
• Ensure team members maintain audio, visual and data privacy of our clients during and after service delivery and ensure they have client consent prior to contacting them.
• Support the team to collect and action client feedback and how to handle clients’ complaints respectfully.

Qualifications:

• Bachelor’s Degree/Diploma in health-related course (nursing/clinical medicine)
• Must be registered and in possession of a valid Practice License by their registering Council.
• At least 2 years working experience as a Centre Manager in a reputable organization is mandatory.
• Candidate with over 4 years supervisory clinical roles, from tertiary level facility are eligible to apply.
• Over 3 years work experience as a Service Provider in a reputable hospital/medical facility.
• Must have training and practising knowledge of Sexual Reproductive Health (FP-LARC and PAC).
• Business and management training will be an added advantage

Key Responsibilities

• Cross-Cutting Responsibilities
• Workplan Coordination
• Consolidate all team workplans and share with respective leads by the 1st of every month for approval.
• Financial Facilitation
• Review surrenders, claims, and advance requests for all supported team members and facilitate their timely processing.
• Procurement Support
• Assist team leads and staff in preparing requests through Tradogram and follow up with Procurement & Logistics (P&L) for timely delivery.
• Support supplier pre-qualification processes for regularly used consumables as needed.
• Field Operations Support
• Follow up with field teams tensure logistics support is provided (conference packages, accommodations, vehicle requests, and hotel/supplier payments).
• Prepare a monthly logistics support tracker tassist with budget monitoring and prevent overruns.
• Training and Event Coordination
• Provide logistical support for trainings, including booking flights, accommodation, local travel, communication with participants, and raising requisitions on Tradogram.
• Coordinate administrative and budget-related preparations, and facilitate timely payments for workshops, trainings, and materials.
• Data Verification and Spot Checks
• Participate in data validation exercises and spot checks using digital tools as delegated by the leads.
• Operational Efficiency
• Ensure accurate documentation and filing of all programmatic and financial documents on SharePoint.
• Act as a liaison between field teams and central support functions tremove operational barriers.
• Maintain effective communication between field teams and the Support Office.
• Track and verify promotional materials, registers, commodities, and supplies, ensuring correct quantities are ordered, distributed, and recorded according tforecasts.
• Financial Documentation and Compliance
• Support leads in managing all cash and financial transactions in line with organizational policies.
• Ensure all field expenses, advances, and reconciliations (including per diems) are submitted fully, correctly, and on time, in compliance with SOPs.
• Provide training and support tfield teams on financial and administrative documentation requirements, and ensure all necessary tools are available.
• Reporting, Coordination, and Meeting Support
• Ensure activity workplans and reports are properly circulated trelevant teams tenhance coordination.
• Support leads in organizing review and planning meetings, including minute-taking, documentation of proceedings, and tracking progress on action points.
• Data and Information Management
• Archive operational data and performance information on SharePoint.
• Update various SharePoint databases (e.g. performance narratives, stock levels, staff training records).
• Maintain an efficient and accessible archiving system for use by team leads.
• Other Duties
• Perform any other duties as assigned by supervisors tsupport program efficiency and effectiveness.
• KPIs

Qualifications

• Diploma in business management or related field
• 1-2 years administrative support experience
• Knowledge on, and values-alignment with the MSI Reproductive Choices Kenya and its commitments
• Excellent written and verbal communication skills (English).
• Strong organizational, and time management skills, with experience of self-management,  meeting deadlines and working with minimum supervision.
• Proactive, with the ability twork independently and as part of a team.
• Willingness to learn and keeping a healthy attitude tquick and changing requests
• Demonstrated ability tsupport the organizing and implementation of events and meetings.

All these channels of service provision are intended to:

• Reach high numbers of clients with RH services.
• Generate an income that results in sustainability and profitability of the network.
• Set an example in quality of care to other providers.

Qualifications:

• Diploma/bachelor’s degree in a business-related course.
• At least 3 years working experience in commercial operations, supporting a chain of reputable hospitals/medical facilities.