Key Responsibilities:

• Develop and manage an influencer marketing strategy (macro, micro & nano influencers) that aligns with MOGO’s marketing campaigns and brand positioning in Kenya. (See Kenyan market influencer roles: e.g., “identify new brand ambassadors on social media …” in Nairobi roles.) MyJobMag+2Corporate Staffing+2
• Identify, vet and shortlist influencers and content creators across platforms (Instagram, TikTok, YouTube, Facebook) relevant to our target segments (e.g., vehicle owners, boda/tuk-tuk drivers, youth, working professionals).
• Negotiate partnership terms, contracts and deliverables with influencers and talent agencies; ensure compliance with brand guidelines and legal/contractual frameworks. Jaabz+1
• Lead influencer campaign execution: briefing, coordinating creative assets, scheduling posts, tracking content cadence, and liaising with content team/videographer for asset creation.
• Monitor, measure and report on influencer campaign performance (engagement, reach, conversions/lift to leads or applications, cost per acquisition, ROI). Provide insights and recommend optimisation.
• Maintain and grow an influencer database, track performance history, maintain budgets and ensure timely payments and contract renewals.
• Collaborate with Digital, Paid Media, Content Strategy, PR and Field Marketing teams to align influencer outreach with broader campaigns (for example, offline activations, branch events, field marketer visits, social media pushes).
• Stay abreast of trending creators, social media formats (Reels, Shorts, Lives), platform algorithms and influencer marketing best practices in the Kenyan/East African context.
• Manage crises or brand-risk issues relating to influencer content (e.g., off-brand behaviour, negative mentions) and escalate appropriately.
• Prepare periodic reports (monthly, quarterly) for senior management showing influencer contribution to brand metrics, lead funnel, marketing ROI and lessons learned for the next cycle.

What you will need:

Skills & Competencies:

• Bachelor’s degree in Marketing, Communications, Media Studies or related field.
• Minimum 2-4 years’ experience in influencer marketing, brand partnerships or digital marketing.
• Proven track record of concepting, executing and measuring influencer campaigns.
• Strong network/understanding of Kenyan social media ecosystem, creators and digital trends.
• Excellent negotiation, communication and stakeholder management skills.
• Ability to analyse influencer campaign metrics and derive actionable insights.
• Organized, able to manage multiple campaigns, budgets and relationships concurrently.
• Proficiency with Microsoft Office (Excel, PowerPoint, Google Sheets) and familiarity with influencer tracking tools or social analytics platforms.
• Creative mindset with an eye for storytelling, brand alignment and content performance

Key Responsibilities:

• Develop and execute a comprehensive PR strategy that supports MOGO’s business objectives, brand values and communications calendar.
• Build and maintain strong relationships with media (print, broadcast, digital), influencers, industry analysts, regulators and relevant stakeholder groups.
• Draft high-quality press releases, feature articles, media kits, executive correspondence, speeches, talking points and Q&As.
• Organise and manage media events — press conferences, media tours, roundtables, stakeholder briefings, product launches, community outreaches — ensuring brand story is delivered effectively.
• Monitor media coverage and sentiment, prepare insights/reports and advise senior management on reputation risks and opportunities.
• Serve as key point of contact for press enquiries, media incidents, reputation issues and crisis communications; coordinate internal teams (Legal, Risk, Compliance) where required.
• Work closely with Marketing and Communications teams to ensure alignment of PR with integrated campaigns, field activations, social media pushes and other stakeholder communications.
• Develop and maintain the brand’s narrative, key messages and positioning across external communications.
• Develop thought-leadership content for senior executives (op-eds, interviews, panel participation) to raise MOGO’s profile in the vehicle-finance, fintech and lending space in Kenya.
• Manage PR budgets, vendor/agency relationships, contracts and ensure timely execution.
• Provide regular reporting (monthly/quarterly) on PR outcomes: media reach, sentiment, share of voice, coverage quality, corporate reputation tracking, earned media value

What you will need:

Skills & Competencies:

• Bachelor’s degree in Communications, Public Relations, Journalism or related field.
• Minimum 5 years’ experience in PR, corporate communications – ideally with Kenya.
• Strong network of media, journalists and influencers in Kenya.
• Excellent writing, editing and verbal communication skills.
• Strong stakeholder management skills (internal: Marketing, Legal, Risk; external: media, regulators, industry forums).
• Ability to operate under pressure, manage crisis communications and rapidly respond to media enquiries.
• Analytical mindset to measure PR effectiveness, produce reports and provide recommendations.
• Budget management and vendor/agency oversight experience.

Key Responsibilities:

• Develop an end-to-end content strategy: define content themes/pillars, map them to target segments and customer journeys.
• Maintain the content calendar across all channels (social media, website, blog, email/SMS, field marketing assets, influencer assets etc) and ensure alignment with the marketing/communications campaign schedule.
• Conduct research: audience personas, competitive content audit, trending formats, platform insights, Kenya-specific media consumption behaviours.
• Collaborate with content creators, videographers, graphic gesigners, digital marketing, influencer manager and PR Manager to bring strategic direction to content creation: briefing creatives, approving scripts, storyboards, ensuring brand consistency and optimization for platforms.
• Ensure channel-appropriate best practices are infused into content (website, blog posts, landing pages, social media etc).
• Design and oversee content optimization: repurposing assets (e.g., turning video to shorter clips, blogs to infographics), distribution strategy and scheduling.
• Analyse content performance (engagement, dwell time, social shares, conversion metrics) and surface actionable insights to optimise future content.
• Support field marketing & activations: provide content assets and scripts for branch events, field marketers, social activations and off-line collateral.
• Maintain brand voice, tone guidelines, editorial style across all content produced; and maintain a content asset library for reuse.
• Stay updated on content trends (e.g., interactive formats, Shorts/Reels, IG Carousels, TikTok Kenya trends) and recommend innovative formats

What you will need:

Skills & Competencies:

• Bachelor’s degree in Marketing, Communications, Journalism, Media Studies or related field.
• 3-5 years’ experience in content strategy or content marketing, preferably in Kenya’s digital environment.
• Strong editorial thinking, ability to map audience journeys, set content themes and translate into execution.
• Excellent writing and editing skills; ability to craft for different formats and channels.
• Experience with social media content, blogs, website content, email/SMS content and field collateral.
• Familiarity with analytics tools (Google Analytics, social insights), ability to present insights and recommendations.
• Comfortable working with internal stakeholders (Design, Videography, Digital, Influencers, Field Marketing) and managing multiple content streams.
• Highly organised, proactive, creative and detail-oriented.

Key Responsibilities:

• Develop and manage the email and SMS marketing calendar, aligned with campaigns and product launches, promotions, segments and retention efforts.
• Build and maintain subscriber/contact lists, segment audiences by product (car loan vs tuk-tuk), customer lifecycle stage (prospect, applicant, existing customer, repeat customer), behaviour, demographics, channel preference and campaign objective.
• Develop, write, design (or coordinate with designers) and schedule email and SMS messages: promotional, lifecycle (nurture), win-back, retention, transactional and triggered messages.
• Set up and manage automation workflows (brochure nurturing, reminder flows, repayment reminder flows, loyalty flows) and integrate with CRM/marketing automation platform.
• Conduct A/B testing (subject lines, message content, send time, cohort segmentation, SMS copy) and analyze results to optimize performance and conversion.
• Monitor deliverability, open rates, click through, conversion, unsubscribe/churn rates, spam complaints and ensure best practices (compliance with Kenyan data protection laws, anti-spam regulations, subscriber opt-in/opt-out).
• Coordinate with Content Strategist, Videographer and Influencer Manager to source copy/assets and ensure email/SMS messaging is consistent with brand tone and campaign visuals.
• Provide regular reports on channel performance: list growth, segmentation performance, conversion to leads/applications, revenue attribution, cost per response, ROI.
• Recommend improvements: new segments, dynamic content, personalization (e.g., first-time car owners, upgrade tuk-tuk drivers), triggered behavior-based flows.
• Maintain data hygiene: suppression lists, inactive contacts, contact data quality and compliance with regulations (e.g., Kenya Data Protection Act).
• Stay current with direct marketing trends (personalization, mobile-first SMS strategies, rich SMS/MMS, cross-channel integration) and propose innovations.

What you will need:

Skills & Competencies:

• Bachelor’s degree in Marketing, Communications, Business or related discipline.
• 2-4 years’ experience in email/SMS marketing or direct marketing.
• Hands-on experience with marketing automation tools/platforms (e.g., Mailchimp, HubSpot, Salesforce Marketing Cloud, SMS platforms) and segmentation tools.
• Strong analytical skills: ability to interpret data, create reports and make optimization recommendations.
• Excellent copywriting/editing for short-form (SMS) and longer-form (email) content.
• Experience with A/B testing, campaign optimization, deliverability best practices.
• Familiarity with CRM data flows, integrations and lifecycle marketing.
• Good project management, coordination with multiple stakeholders, and ability to multi-task in a dynamic environment.

Key Responsibilities:

Customer Interaction:

• Respond promptly to customer inquiries via phone, email, live chat, and social media.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain a positive, empathetic, and professional attitude toward customers always.

Application Leads Generation:

• All inquiries received by the agent and the application details shared by the agent must be

Problem Resolution:

• Identify and assess customers’ needs to achieve satisfaction.
• Troubleshoot and resolve customer issues accurately and efficiently.
• Take the extra mile to engage customers: Go beyond the basic requirements to make sure the customer has a positive experience, which could include personalized follow-ups, special offers, or simply making the interaction more pleasant.

Identify and assess customers’ needs to achieve satisfaction:

• Listen to the customer’s concerns, ask probing questions, and determine the best solution to meet their needs.

Build sustainable relationships and trust with customer accounts through open and interactive communication:

• Engage with customers in a way that builds long-term relationships, ensuring they feel valued and understood.
• Escalate unresolved issues to the appropriate departments or management.

Product Knowledge:

• Develop a deep understanding of the company’s products and services.
• Stay updated with product changes and enhancements to provide accurate information.

Documentation and Reporting:

• Document all customer interactions, inquiries, and complaints in the CRM system.
• Prepare and maintain detailed records of customer interactions and transactions.

Provide accurate, valid, and complete information by using the right methods/tools:

• Ensure that all information given to customers is correct and comprehensive, using the company’s resources effectively.
• Provide feedback on the efficiency of the customer service process.

Team Collaboration:

• Collaborate with other team members to ensure consistent and high-quality customer service.
• Participate in team meetings, training sessions, and ongoing professional development.

Meet Set Targets

• Set to meet the targets and KPIs given either personal or team based.

What you will need:

Qualifications:

Education:

• High school diploma or equivalent; a college degree is preferred.

Experience:

• Previous customer service experience is preferred.

What you will do:

• Assigning cases for field visit to field agents
• Coordinating with field agents on their daily performance and ensuring the specialists have the necessary support.
• Providing leadership to team members by communicating team goals, motivating, and addressing their issues
• Providing support to agents to ensure they can deliver
• Assisting with induction and training for Debt Collection new hires
• Drive strong performance management in the team through clear communication on performance expectations
• Identifying training needs, preparing training materials and recommending trainings that require external trainers
• Develop strategies to promote team members adherence to debt collection policy and performance goals
• Conduct team meetings to update members on changes in processes, target achievements and expectations.
• Monitoring and training on usage of Field Collection tools in the department and company’s ERP System
• Generate and share detailed reports about team performance
• Submit suggestions on debt collection process improvements
• Ensuring daily repossessed bikes align with Redash report and correctly updated in the system.
• Any Other duties assigned

What you will need:

•  A2 Drivers License for Motorbikes is a MUST
• Excellent communication and interpersonal skills.
• Strong analytical & problem-solving skills.
• At least four years of relevant experience.
• Ability to adapt quickly and work independently.
• Fluent in English and Swahili.
• Good leadership skills
• Loyalty and Integrity
• Degree/Diploma in Business Administration or related field